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Guest ITInterGroup
Posted

can anyone explain why my profiles might suddenly have become non-selectable.

I can no longer select 'Normal' at all and when I plug my headset in to the phone it comes up with 'Speakerphone' and when I remove it, it becomes 'Headset'.

When there is no headphone connected it fluctuates between any profiles it wants to and I can't have a conversation at all with anyone.

Please help.

Guest kool808
Posted

What recent softwares did you install? Where did you got them, is the website or link reliable? I suspect it could be a virus or something related that have infected your phone.

Guest Disco Stu
Posted

I'd be surprised if you're the first ever recorded victim of a Smartphone (as opposed to smartphone) virus.

Kool808 is however correct to suggest that you may have corrupted something from installing inappropriate software.

Another possibility is that the headset switch is stuck. Try blowing sharply down the socket or even poking carefully with a cocktail stick. Not being able to cancel headset profile is a common problem.

Failing that, you are looking at a hard reset I'm afraid.

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