C500 Warranty Questions

[Guest DJBenson]

Hi

I got my C500 in December 2004 and it is now at a stage where it is in dire need of warranty service. So far, the problems include:

1) A mountain of dust under the screen

2) A dodgy headphone socket (speaker remains muted after removing headphones)

3) A dodgy joystick. Left action is broke and sometimes enter doesn't work either.

Now are all these covered under warranty and is it Orange or HTC that I contact?

I know some of this has been covered but I followed the dust thread for some time and could not find an answer.

[Guest hotphil]

If the headphone jack is definitely a hardware fault (i.e. fault remains after a hard reset) then I reckon it (together with the joystick fault) should be covered under warranty (providing they're not the result of misuse). I'd not mention the dust to them.

Have you got Orange Care? If so, go to the loo, get a few beers in, settle down for a nice long phone call from a landline where they'll talk you through hard resetting it again before sending you out a replacement. If you've not got Orange Care, have a few more beers handy as the phone call will be even longer.

[Guest DJBenson]

If the headphone jack is definitely a hardware fault (i.e. fault remains after a hard reset)  then I reckon it (together with the joystick fault) should be covered under warranty (providing they're not the result of misuse). I'd not mention the dust to them.

Have you got Orange Care? If so, go to the loo, get a few beers in, settle down for a nice long phone call from a landline where they'll talk you through hard resetting it again before sending you out a replacement. If you've not got Orange Care, have a few more beers handy as the phone call will be even longer.

<{POST_SNAPBACK}>

Just phoned Orange, they say it's not their problem :x

[Guest Confucious]

Just phoned Orange, they say it's not their problem  :x

Of course it's their problem. They provided a phone which has developed faults within the warranty period. It's up to them to fix it.

Edited May 28, 2005 by Confucious

[Guest DJBenson]

Of course it's their problem. They provided a phone which has developed faults within the warranty period. It's up to them to fix it.

<{POST_SNAPBACK}>

The guy was a right argumentative little git. I said "the phone is branded by you and sold for use on your network" - he said "contact the supplier". I said "no - it's within the warranty period - specifically within the 6 months as per the DSR" he then started correcting me on the rights associated with the DSR.

So - even though I got the phone from OneStopPhoneShop - are Orange still liable for sorting it out?

I've contacted OSPS and they say they no longer stock the C500 and I'd have to take it to the Carphone Warehouse (who own OSPS now) to have it "fixed". Personally, I can't see CPW having the resources to fix all of the problems associated with my phone.

[Guest Confucious]

The guy was a right argumentative little git. I said "the phone is branded by you and sold for use on your network" - he said "contact the supplier". I said "no - it's within the warranty period - specifically within the 6 months as per the DSR" he then started correcting me on the rights associated with the DSR.

So - even though I got the phone from OneStopPhoneShop - are Orange still liable for sorting it out?

I've contacted OSPS and they say they no longer stock the C500 and I'd have to take it to the Carphone Warehouse (who own OSPS now) to have it "fixed". Personally, I can't see CPW having the resources to fix all of the problems associated with my phone.

If you got it from OSPS then that's who is liable to sort it out. If Carphone Warehouse own them then do as they say and take it in.