Orange, do they train their rep's ? !

[Guest evans.rhys.gavin]

all this talk of the update coming out but no reply from orange at all with it is starting to do my head in now, they could not care a bit about exsisting customers, so i rung Orange CS to have a rant and the berk that took my call didnt even know what the c500 was, what a rom update was, and that he was not aware of a group of people called Orange developers !!!!! :shock: i was like oh boyo how the hell did you get this job, anybody else ever had any idiots like this ?? let me know gav ;)

[Guest LSmith4285]

all this talk of the update coming out but no reply from orange at all with it is starting to do my head in now, they could not care a bit about exsisting customers, so i rung Orange CS to have a rant and the berk that took my call didnt even know what the c500 was, what a rom update was, and that he was not aware of a group of people called Orange developers !!!!!  :shock:  i was like oh boyo how the hell did you get this job, anybody else ever had any idiots like this ?? let me know gav  ;)

<{POST_SNAPBACK}>

Front line operators don't get that much training. I would imagine most don't know what a ROM update is but I would hope most know that you can get them.

[Guest tsutton]

Next time you call orange, ask to be transferred to the tech team.. they do know what you will be talking about. :)

[Guest Dade]

Of course Orange train their staff. Do you think that they could be that unhelpful naturally?

[Guest amo]

Most people don't know what a Rom update is - its not part of their direct job description to know this.

Just as you wont know the background of everything to do with the line of work you're in.

Also, Orange Developers group isn't part of Orange Retail or Orange PCS UK as far as I know, rather a division of Orange.

[Guest evans.rhys.gavin]

yes but come on, he didnt know wot a spv was, and ur gonna know a fair bit about the friggin company u work for, lighten up you lot :)

[Guest evans.rhys.gavin]

Next time you call orange, ask to be transferred to the tech team.. they do know what you will be talking about. :)

<{POST_SNAPBACK}>

lol yeh i tried that technical support i asked for and he said they dont deal in that sort of area i said so what do they deal with and who deals with software, theres more common sense in my big toe than that bloke!

[Guest mupwangle]

>>yes but come on, he didnt know wot a spv was..

You have to remember that the guys you speak to on phone are just call-center peeps. Usually on minimum wage and enough training to make them reasonably useful. They probably get briefing emails every couple of weeks that they don't care enough to read.

I work for an extremely major global IT company (you *will* have heard of them), as a contractor at a global agro-chemical company (used to be ICI) and the helpdesk staff(run by the global IT company (who are not, under any circumstances related to Compaq, honest guv'nor)) are crap for about 3-6 months, then get pretty good and are fired after 11 months and replaced by total novices who we have to whinge into shape. The whole thing these days is that it is easier to take on contractors and dump them before they have any rights!

I would be very surprised if I phoned orange and the person answering the phone knew anything about the new phones (or anything about current pohones unless they owned one) I have to admit I have the most respect for the people on the phone that admit that and go and ask rather than bullshitting you. Unfortunately the latter is the most common.