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HTC Europe - Turnaround time?


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Guest Duddyroar
Posted

I've sent my C500 to HTC to be fixed (it kept crashing and stuff) and they've had it for a week now and I'm tracking the status of the repair online, but it's stayed the same for a week (it just says they got the handset, basically).

How long do they tend to take with warranty repairs?

Guest awarner [MVP]
Posted

Throw a dice and hope for the best :)

Normally it's around 14 days but it's been known to drag out and take a few weeks.

Guest rjobyr
Posted

I returned my SP3i when the joystick died and took over a month to get it back again. But think this was because they ran out of spare new joystick bits as so many people had the same problem, and mine was out of the first month warranty period so had to go for repair rather than being replaced.

Guest Duddyroar
Posted

Bugger.

I think they quoted about a week but that was obviously a big fat lie.

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