Audiovox SMT 5600 won't boot

[Guest jjflash]

I have had an Audiovox SMT 5600 (unlocked and set up for T-Mobile) for many months now with no problems. The other day the battery ran out of power (I think) and I recharged it. Now the phone won't boot. Will go the "Windows Mobile" splash screen and no further. There is no reference to a reset function in the PDF user's guide, but I have removed and reinserted the battery several times. No joy.

Any pointers greatly appreciated. It's a nice phone but I need it to work! Has it failed completely, or is there a way to reload everything?

TIA.

Stephen Porter

Los Angeles, CA USA

[email protected]

[Guest martin]

It sounds like you will need to hard reset the phone.

http://www.modaco.com/THIS_IS_HOW_TO_HARD_...00-t113022.html

Note that the phone will take quite a while to boot up first time after a hard reset so be patient :)

[Guest jjflash]

Thanks, Martin. I read the thread and I am able to get the black screen asking to press "0", but it still won't reboot. Pressing the "0" while still holding the 2 soft keys, just starts a loop where the pop-up comes up again (and again, and again). However, if I let got of the two soft keys and try to press "0" it just goes to the normal Audiovox splash screen and then on to the "Windows Mobile" screen and freezes. I've also tried pressing the "0" while still holding the two soft keys and then letting them go, but still no reboot. I've let it go for 5-10 minutes in hopes that it was just taking a long time to reboot--do I need to let it go longer? Any further advice?

TIA.

Stephen Porter

LA, CA, USA

[email protected]

It sounds like you will need to hard reset the phone.

http://www.modaco.com/THIS_IS_HOW_TO_HARD_...00-t113022.html

Note that the phone will take quite a while to boot up first time after a hard reset so be patient  :)

<{POST_SNAPBACK}>

[Guest martin]

You just need to hold down the soft keys long enough to get into the menu screen with the option 0. From there you just press 0 to hard reboot.The reboot can take a several minutes but I don't think it took any more than 5 minutes. It might be worth leaving it longer anyway.

Is your phones battery properly charged up ? Try inserting the mains charger for a while and see if that helps.

You could also try removing the mini SD card.

[Guest jjflash]

Hi again,

I've had the phone on the charger overnight, so I'm assuming that the battery is OK...but I have no way of knowing for sure. If I try to do a hard reset while it is plugged into the charger, the black pop-up screen never shows up--it just goes to the Audiovox splash to the Windows Mobile splash and then hangs.

Mmmm... upon reading the manual it says that the LED in the upper-left corner showing a steady amber means the battery is charging. Mine is showing steady amber. Perhaps the battery itself is damaged and won't charge? Wonder if it's worth investing in a replacement battery at this stage, or just get a new phone--although I'd be hard-pressed to find a better one, IMHO.

Any further advice?

TIA.

Stephen Porter

LA, CA, USA

[email protected]

[Guest wazmo]

Hi again,

I've had the phone on the charger overnight, so I'm assuming that the battery is OK...but I have no way of knowing for sure.  If I try to do a hard reset while it is plugged into the charger, the black pop-up screen never shows up--it just goes to the Audiovox splash to the Windows Mobile splash and then hangs.

Mmmm... upon reading the manual it says that the LED in the upper-left corner showing a steady amber means the battery is charging.  Mine is showing steady amber.  Perhaps the battery itself is damaged and won't charge?  Wonder if it's worth investing in a replacement battery at this stage, or just get a new phone--although I'd be hard-pressed to find a better one, IMHO.

Any further advice?

TIA.

Stephen Porter

LA, CA, USA

[email protected]

<{POST_SNAPBACK}>

Try a battery swap.