Backup won't work

[Guest dan]

Anyone else having problems with Backup/Restore?

I received a new handset to replace my SPV C500 but it won't restore my data. I signed in and hit restore. For some reason, the four boxes are not ticked and there is no option to tick them. The program dials, says it is sending a request but then says "network error has occurred".

Help! I need my data back!

Could the settings on the phone be incorrect?

I have been trying since yesterday lunchtime.

Help would be appreciated.

Cheers

Dan