HELP! SMT5600 Start Up Problems

[Guest sade04]

im having difficutly with my smt5600. I was playing a game on the phone and it froze. none of the buttons worked so i took the battery out then turned the phone back on. it took a good 3-4 minutes then it goes to a screen that says "reconfiguring phone for cold reboot" or something similar to that, i cant exactly remember. then it asks me to hit a button so the phone can restart. ok, I do that then while starting up, the phone never goes past the "Windows Mobile" screen. Its as if the phone freezes or someting everytime that screen shows up. Someone PLEASE HELP, getting very frustrated. ](*,)

[Guest Tech]

im having difficutly with my smt5600. I was playing a game on the phone and it froze. none of the buttons worked so i took the battery out then turned the phone back on. it took a good 3-4 minutes then it goes to a screen that says "reconfiguring phone for cold reboot" or something similar to that, i cant exactly remember. then it asks me to hit a button so the phone can restart. ok, I do that then while starting up, the phone never goes past the "Windows Mobile" screen. Its as if the phone freezes or someting everytime that screen shows up.    Someone PLEASE HELP, getting very frustrated.  ](*,)

<{POST_SNAPBACK}>

check for a ROM update and update ROM.

How long have you waited for it to boot up? after a cold boot I think it takes a while to boot back into the main screen.

if your still having problems, contact your network provider/supplier of fone :o

[Guest sade04]

how exactly do i check for a ROM update? i cant even get to the main screen and perform any functions. once i turn the on, the first screen that shows up is the audiovox screen which appears for like 10-15 seconds, then the next screen is the "windows mobile" screen. thats the furthest this phone is going. inorder to turn it off, i have to take the battery out.

[Guest Tech]

how exactly do i check for a ROM update? i cant even get to the main screen and perform any functions. once i turn the on, the first screen that shows up is the audiovox screen which appears for like 10-15 seconds, then the next screen is the "windows mobile" screen. thats the furthest this phone is going. inorder to turn it off, i have to take the battery out.

<{POST_SNAPBACK}>

ROM update is usually available through your network provider.

for example here in the UK, the SPV's are on orange, and we just log into the website and download the update for the phone, I think similar process should be applied at your end :o

if its still causing problems, contact your network provider :(

[Guest sade04]

well good news. i called my serrvice provider and told them my situation. since my phone was still under its 1 year warranty, i get a brand new phone! :o

[Guest Confucious]

In the UK you would get a refurbished phone not brand new. As you are getting a new phone I won't bother telling you that a hard reset would probably have solved it :o

[Guest frugala]

just for reference, can you tell us what game you were playing when it crashed??

(should I avoid games in general?)