TomTom 5 on replacment C500

[Guest chazzer]

My brother and I have both got TTM5 on C500's (he bought his new, I upgraded from TTM4). Unfortunately, he broke his phone and got it replaced on contract from Orange. I say unfortunately, because the Device code for TTM5 changes when you chnage your phone and now he cannot re-activate TTM5 for the new phone. :cry:

The thing is now my phone is playing up (stuck keys). And I daren't swap mine out until I know I can use my £200 worth of software on it.

I have tried to contact TomTom with 3 emails and a number phone calls (lines are always busy and they cut you off). :x

I have seen a FAQ point on TomTom web site for re-activating Navigator on PDA's but there is no mention of TTM5. And anyway it invovles contacting TomTom with your original Product Code and a receipt with proof of swapping the phone.

Has anybody else had this problem and how did you get over it (i.e. do you know of a way of contacting TomTom and getting an answer out of them). :?:

[Guest awarner [MVP]]

Unfortunately the only way is to continue to pester them.

I have seen their offices and they only have a limited number of customer support personel for each language supported by TomTom.

[Guest chazzer]

Thanks mate. Nagging worked.

They answered in the end .............. hurrah!

The answer I finally got from them was to FAX them a copy of the proof of exchange, together with the Product code, new device code, and a reply email address and they will send a new activation code.

SORTED. :o