How Much Support Do You Expect?

[Guest chucky.egg]

OK, I've recently got an M500 and one of the first things I did was run the Hard/Soft Reset trick to stop all the Orange rubbish being loaded and eating the arse out of the available memory.

Having done that everything's been fine up until a few days ago when I noticed a problem with the Voicemail indicator. The details of that aren't particularly relevant here.

So, as well as starting a thread here to see if there was a solution, I called Orange and asked them.

A few days have passed and I've had NO useful input from Orange at all. They've been polite, but so far haven't even offered a single theory, let alone a solution.

So there are a few questions I guess:

1) What could I reasonably expect from Orange in terms of support for a technical issue with WM2003?

2) What could I reasonably expect from them in light of the fact that I opted not to install all the default apps?

Now I know that the problem I have may (or may not) be of my own making, so I'm not complaining about the service I've had, or even the problem really. I'm just asking the question.

[Guest mcwarre]

Chucky,

1. If this was a pc running say XP M$ wouldn't help without paying and neither would where you purchased your phone (without it being a premium number to call)

2. You have effectively messed with the phone by altering its config - I would think that they could reasonably argue that it is not their problem

Not having a go at you mate btw :o