Wifi connects but wont browse the net

[Guest coleburg]

Please help me, my sp5m shows its connected to my wifi but it wont browse the new, it says "alert the page cannot be found. check the name and try again" it wont update antivirus either, however, if i plug into activesync it surfs no problem.

Im using i-mate_SP5m_NRE_1.6.333.2 but i dont know if this is the problem or not.

Please, any help would be great.

thanks

Edited November 13, 2005 by coleburg

[Guest coleburg]

Ooops sorry, I turned off the wifi and it still browsed so I was just using the connection through activesync.

Any ideas why my wifi is not working when there is no key and everything is set to auto.

thanks

[Guest coleburg]

Please can someone help me with this, my wifi is working (laptop connects fine) but my sp5m wont browse web pages even though it connects to the wifi.

Please, what is wrong with this phone.

thanks

[Guest Paul [MVP]]

Does GPRS work?

Is Start -> Settings -> Connections -> Advanced -> Internet set to 'Automatic'?

;)

P

[Guest roma0803]

Please can someone help me with this, my wifi is working (laptop connects fine) but my sp5m wont browse web pages even though it connects to the wifi.

Please, what is wrong with this phone.

thanks

<{POST_SNAPBACK}>

Most likely there's nothing wrong with your phone. How is the WiFi net secured? WPA or WEP? And if none of these, is MAC-address filtering enabled and do you need to add the MAC address of your phone to the list on your router? My guess is you didn't leave your network open to the world.

[Guest Cybertronic]

On a similar topic, how can I know whether PIE is using GPRS or Wi-Fi?

Whenever I connect to the Wi-Fi network in my University, the GPRS symbol replaces the reception symbol and I don't have a clue if it's using Wi-Fi or GPRS as the the Wi-Fi symbol says Wi-Fi data call :?: :?:

[Guest coleburg]

Most likely there's nothing wrong with your phone. How is the WiFi net secured? WPA or WEP? And if none of these, is MAC-address filtering enabled and do you need to add the MAC address of your phone to the list on your router? My guess is you didn't leave your network open to the world.

<{POST_SNAPBACK}>

I did leave it open to the world but only to test, I have added the mac address and will test tomorrow as my broadband has gone down and im on dial up but thank you for the reply and I will post the results.

thanks

[Guest coleburg]

Hello, I tried adding the mac address but still no luck, is it worth my getting a new router, im using the DI624+

Unless there is anything else you suggest.

edit.

I have just pinged it phone and got these results

Packets sent 4, packets received 3, Lost 1

and on second attept all 4 packets were lost.

Hope this helps

thanks

Edited November 15, 2005 by coleburg

[Guest Pappagallo]

I had problems connecting to my Access Point as well.

First I changed the setting that made it possible for 802.11b devices to connect.

The SP5M still would not connect.

After looking through all settings on the Access Point carefully, I found another setting where you can specify which speeds the device MUST support before it can connect. It was set to ALL Speeds, so only devices that supported ALL Speeds (incl 54 etc.etc.) could connect (conflicts with the major speeds setting 54/11).

As the SP5M can only do 802.11b (11Mb) it could not connect.

I changed the setting to Default, then it worked.

My AP is an ASUS WL500g, so your AP might not have settings like this, but you might just wanna really look at ALL settings on your AP.

Good luck

[Guest coleburg]

I had problems connecting to my Access Point as well.

First I changed the setting that made it possible for 802.11b devices to connect.

The SP5M still would not connect.

After looking through all settings on the Access Point carefully, I found another setting where you can specify which speeds the device MUST support before it can connect. It was set to ALL Speeds, so only devices that supported ALL Speeds (incl 54 etc.etc.) could connect (conflicts with the major speeds setting 54/11).

As the SP5M can only do 802.11b (11Mb) it could not connect.

I changed the setting to Default, then it worked.

My AP is an ASUS WL500g, so your AP might not have settings like this, but you might just wanna really look at ALL settings on your AP.

Good luck

<{POST_SNAPBACK}>

Thank you very much for the reply, it worked just changing to 11 as mentioned, but man is this slow.

is there a way to boost the speed, im on a 24 megabit line here and its like dial up on the phone.

thanks

[Guest Tech]

I still cant get my wifi to work :)

I only got my phone today.

My wireless is secure and I have put in the MAC Address of the mobile device in my filter list

I have given it the index key and the WEP Encryption key

It seems to find the SSID but cannot connect, nothing happens and just shows a cross sometimes

anyone?

oh - and its on mixed mode!

[Guest zeros1122]

I still cant get my wifi to work :)

I only got my phone today.

My wireless is secure and I have put in the MAC Address of the mobile device in my filter list

I have given it the index key and the WEP Encryption key

It seems to find the SSID but cannot connect, nothing happens and just shows a cross sometimes

anyone?

oh - and its on mixed mode!

<{POST_SNAPBACK}>

Try to remove all security on your access point/router and try again. If it works then its your access point configuraton problem.

If you keyin your sp mac addr into rounter, then you can just disable all security since no one else can surf via your router altho they can see your router ssid in the air.

[Guest rsearley]

The phone only supports 802.11b so it is not possible to boost beyond 11mb

Thank you very much for the reply, it worked just changing to 11 as mentioned, but man is this slow.

is there a way to boost the speed, im on a 24 megabit line here and its like dial up on the phone.

thanks

<{POST_SNAPBACK}>

[Guest schriss]

The phone only supports 802.11b  so it is not possible to boost beyond 11mb

<{POST_SNAPBACK}>

probably would be faster if you disable encryption. You could just put your MAC address on the allowed list on your AP, so only your devices would be allowed to connect. This can probably be hacked by some more experienced hackers only (MAC Spoofing or something).

Also, check this out: this value controls how many pictures it will load at once from a webpage

Edited December 18, 2005 by schriss

[Guest Tech]

also remember this:

the CPU speed DOES matter and since it is not as fast as your computer... you will expect some slowness

[Guest ceel]

My SP5 problem is similar to coleburg’s and Tech’s.

The first symptom is that SP5 wi-fi will connect to my WYR-G54 router but will not reach the internet. :D

The WYR-G54 is set up as a hub, connecting desktop 1 (ethernet), desktop 2 (wireless) and laptop (wireless) to a hardware firewall/router (IPCop on a linux box), which in turn connects via a DWL-G810 wireless bridge to a KLG-575 router and thence by ethernet to a cable modem.

The desktops and laptop can all see each other, the firewall, the wireless bridge etc and the internet. ;) The SP5 can also ping and be pinged by the desktops and laptop, and can ping and be recognised by the firewall :D ; but it can’t ping the DWL-G810 or the KLG-575 or reach the internet. :D

This doesn’t appear to be a firewall problem (or at least not wholly) because when I take the firewall out of the network, the SP5 still can’t see the internet, although it can ping and be pinged by the KLG-575. The desktops and the laptop continue to see the internet.

I wonder whether it is a TCP/IP issue. My network is set up largely using static IP addresses and I can’t find a way to fix the SP5’s IP address and default gateway.

The second symptom is that the SP5 wi-fi will not connect directly to the KLG-575 (although I have set the router to no security except MAC addresses – and the SP5 is on the allowed list – and disabled 11g only and SuperG).

Does anyone have any ideas? :??:

[Guest Tech]

i some how managed to resolve mines but now it cannot connect to the router - once again back to square one.

I had to reset my router after some problems with it on a different matter, even though putting back in the settings I had before - the mobile device does not seem to connect to the router ;)

[Guest schriss]

My SP5 problem is similar to coleburg’s and Tech’s.

The first symptom is that SP5 wi-fi will connect to my WYR-G54 router but will not reach the internet. :D

The WYR-G54 is set up as a hub, connecting desktop 1 (ethernet), desktop 2 (wireless) and laptop (wireless) to a hardware firewall/router (IPCop on a linux box), which in turn connects via a DWL-G810 wireless bridge to a KLG-575 router and thence by ethernet to a cable modem.

The desktops and laptop can all see each other, the firewall, the wireless bridge etc and the internet.  ;)  The SP5 can also ping and be pinged by the desktops and laptop, and can ping and be recognised by the firewall :D ; but it can’t ping the DWL-G810 or the KLG-575 or reach the internet. :D 

This doesn’t appear to be a firewall problem (or at least not wholly) because when I take the firewall out of the network, the SP5 still can’t see the internet, although it can ping and be pinged by the KLG-575.  The desktops and the laptop continue to see the internet.

I wonder whether it is a TCP/IP issue.  My network is set up largely using static IP addresses and I can’t find a way to fix the SP5’s IP address and default gateway.

The second symptom is that the SP5 wi-fi will not connect directly to the KLG-575 (although I have set the router to no security except MAC addresses – and the SP5 is on the allowed list – and disabled 11g only and SuperG).

Does anyone have any ideas?  :??:

<{POST_SNAPBACK}>

Seems like quite complex setup.

Mine is simple: DLS modem connected to wireless router. Everything connects to the router, including SP5. Router is configured to provide static IP addresses. SP5 gets its own IP, internet works fine on SP5 and on all other devices :D

[Guest dm.wood]

My SP5 problem is similar to coleburg’s and Tech’s.

The first symptom is that SP5 wi-fi will connect to my WYR-G54 router but will not reach the internet. :D

The WYR-G54 is set up as a hub, connecting desktop 1 (ethernet), desktop 2 (wireless) and laptop (wireless) to a hardware firewall/router (IPCop on a linux box), which in turn connects via a DWL-G810 wireless bridge to a KLG-575 router and thence by ethernet to a cable modem.

The desktops and laptop can all see each other, the firewall, the wireless bridge etc and the internet.  ;)  The SP5 can also ping and be pinged by the desktops and laptop, and can ping and be recognised by the firewall :D ; but it can’t ping the DWL-G810 or the KLG-575 or reach the internet. :D 

This doesn’t appear to be a firewall problem (or at least not wholly) because when I take the firewall out of the network, the SP5 still can’t see the internet, although it can ping and be pinged by the KLG-575.  The desktops and the laptop continue to see the internet.

I wonder whether it is a TCP/IP issue.  My network is set up largely using static IP addresses and I can’t find a way to fix the SP5’s IP address and default gateway.

The second symptom is that the SP5 wi-fi will not connect directly to the KLG-575 (although I have set the router to no security except MAC addresses – and the SP5 is on the allowed list – and disabled 11g only and SuperG).

Does anyone have any ideas?  :??:

<{POST_SNAPBACK}>

Hmmm ... i had to draw this to get my head round your set up!

In the first instance it sounds to me like you have some rules on the IP Cop box that are effectively blocking all traffic from the SP5 including ICMP ping. Have you allowed the SP5s source IP address on the IP Cop box? It's difficult to say without knowing precisely how your IP Cop firewall is configured what additional rules may be required or indeed what existing rules might be causing the problem.

By taking the IP Cop firewall out of the loop you are certainly helping to isolate where the individual problems are.

I suspect you also have a firewall rule on the KLG-575 that blocks unkown source IP addresses from accessing the internet as well.

As for associating the SP5 directly with the KLG-575 this sounds like a WIFI security problem .. you dont say whether or not you are running WEP or WPA or no encryption at all so again it is hard to isolate the precise cause.

Do you have multiple subnets in your configuration? I am assuming you must have as you have many devices in your network. If you do your problem could be routing related in addition to firewall rule configuration.

Because you have two firewalls in this set up running NAT through multiple devices could also cause a problem for you.

Perhaps if you could supply a diagram of your network including all IP subnets and subnet masks being used, default routes, copies of your firewewall rules would also help.

Sorry I cant be of much help but the scenario you described does not provide enough info to really narrow the problem down. :?:

[Guest ceel]

Part of my problem may have been the ROM. Since updating to 1.5.333.0 yesterday I can now make contact with the outside world from the SP5 via wi-fi.

Unfortunately the contact is limited to pinging IP addresses. ;) I can’t ping URLs, which suggests a DNS problem, although it could be an issue with MyIP, the ping software. Also, Internet Explorer won’t open web pages (it returns a connection error) whether addressed by URL or IP number.

Subnet 1

Desktop 1 \

Desktop 2 – WYR-G54 – IPCop (Green) --> subnet 2

Laptop-----/

IP range 192.168.*.x (where x is variable)

WYR-G54 DHCP server enabled

All subnet masks set to 255.255.255.0

SP5 sits in this subnet (under laptop in the above diagram) IP 192.168.*.4 (dynamic)

Desktop 1 is 192.168.*.5 (static) (ethernet connection – all others wireless)

Desktop 2 is 192.168.*.15 (static)

Laptop is 192.168.*.11 (static)

WYR-G54 is 192.168.*.3 (static)

IPCop (Green) is 192.168.*.2 (static)

Subnet 2

IPCop (Red) – DWL-G810 – KLG-575 --> NTL set-top box

IP range 192.168.#.x

All static addresses

All subnet masks set to 255.255.255.0

IPCop (Red) is 192.168.#.4 (ethernet to. . .)

DWL-G810 192.168.#.3 (wireless to. . .)

KLG-575 192.168.#.2

The IPCop firewall does not, as far as I am aware, restrict any traffic initiated from the LAN (green) by default and I have no additional rules.

Although the KLG-575 has the facility to filter which IP addresses have access, this is not enabled.

The WYR-G54 and the KLG-575 have access restricted by MAC address, but both are set to and do accept the SP5.

I haven’t tried again to get an SP5 – KLG-575 wi-fi connection as it’s not my normal configuration, but when I tried it was with no encryption (although subnet 1 normally uses WEP and subnet 2 normally uses WPA).

Any other thoughts out there?

[Guest dm.wood]

Part of my problem may have been the ROM. Since updating to 1.5.333.0 yesterday I can now make contact with the outside world from the SP5 via wi-fi.

Unfortunately the contact is limited to pinging IP addresses.  :D  I can’t ping URLs, which suggests a DNS problem, although it could be an issue with MyIP, the ping software.  Also, Internet Explorer won’t open web pages (it returns a connection error) whether addressed by URL or IP number.

Subnet 1

Desktop 1 \

Desktop 2 – WYR-G54 – IPCop (Green) --> subnet 2

Laptop-----/

IP range 192.168.*.x (where x is variable)

WYR-G54 DHCP server enabled

All subnet masks set to 255.255.255.0

SP5 sits in this subnet (under laptop in the above diagram) IP 192.168.*.4 (dynamic)

Desktop 1 is 192.168.*.5 (static) (ethernet connection – all others wireless)

Desktop 2 is 192.168.*.15 (static)

Laptop is 192.168.*.11 (static)

WYR-G54 is 192.168.*.3 (static)

IPCop (Green) is 192.168.*.2 (static)

Subnet 2

IPCop (Red) – DWL-G810 – KLG-575 --> NTL set-top box

IP range 192.168.#.x

All static addresses

All subnet masks set to 255.255.255.0

IPCop (Red) is 192.168.#.4 (ethernet to. . .)

DWL-G810 192.168.#.3 (wireless to. . .)

KLG-575 192.168.#.2

The IPCop firewall does not, as far as I am aware, restrict any traffic initiated from the LAN (green) by default and I have no additional rules.

Although the KLG-575 has the facility to filter which IP addresses have access, this is not enabled.

The WYR-G54 and the KLG-575 have access restricted by MAC address, but both are set to and do accept the SP5.

I haven’t tried again to get an SP5 – KLG-575 wi-fi connection as it’s not my normal configuration, but when I tried it was with no encryption (although subnet 1 normally uses WEP and subnet 2 normally uses WPA).

Any other thoughts out there?

<{POST_SNAPBACK}>

Ok had a look a your diagram and subnet notes ..amazingly I had it drawn out correctly from your first post !

First possible cause could be this:

Check that when you set up your Wifi parameters on the SP5 that the Network type is set to "Internet" not "private/work network".

Then go and check you internet explorer options on the SP5.

Navigate to Internet Explorer on the phone and open the application. Select the "Menu" soft key and then "options" from the list that appears and then "Connections" from the next list.

Ensure "Automatically detect settings" is checked and in the "Select Network" field ensure this is also set to The Internet".

Let me know if this resolves the problem.

The fact that you can ping the outside world is an improvement however as you say no DNS resolution is a bit strange. Do you have internal DNS servers on your network or are you using the NTL (Internet) servers directly?

Another thing I asked before was if you are using NAT on both firewalls (IP Cop and the KLG 575) ? It may be a problem with your source IP on the SP5 being stripped out twice as the packet passes through NAT on both your routers.. although you do say that ping works..hmm.

I looked for a WM5 IP tool that included Tracert and NSlookup features so that you could at least see how IP traffic is traversing your network and test DNS name resolution however I found nothiing that was compatible or of any use. I tried the The "MyIP" application you used and its very limited in its capability and cannot be seen that well on a QVGA screen.

If any one knows of a WM5 application that has good network diagnostic tools and runs on WM5 Smartphone edition can you point us to it please ;)

I will keep checking back on this post to see how you are getting on. Lets hop we can nail this sucker soon! I hate it when connectivity issues crop up on my smartphones !

[Guest ceel]

Ok had a look a your diagram and subnet notes ..amazingly I had it drawn out correctly from your first post !

First possible cause could be this:

Check that when you set up your Wifi parameters on the SP5 that the Network type is set to "Internet" not "private/work network".

Then go and check you internet explorer options on the SP5.

Navigate to Internet Explorer on the phone and open the application. Select the "Menu" soft key and then "options" from the list that appears and then "Connections" from the next list.

Ensure "Automatically detect settings" is checked and in the "Select Network" field ensure this is also set to The Internet".

Let me know if this resolves the problem.

The fact that you can ping the outside world is an improvement however as you say no DNS resolution is a bit strange. Do you have internal DNS servers on your network or are you using the NTL (Internet) servers directly?

Another thing I asked before was if you are using NAT on both firewalls (IP Cop and the KLG 575) ? It may be a problem with your source IP on the SP5 being stripped out twice as the packet passes through NAT on both your routers.. although you do say that ping works..hmm.

I looked for a WM5 IP tool that included Tracert and NSlookup features so that you could at least see how IP traffic is  traversing your network and test DNS name resolution however I found nothiing that was compatible or of any use. I tried the The "MyIP" application you used and its very limited in its capability and cannot be seen that well on a QVGA screen.

If any one knows of a WM5 application that has good network diagnostic tools and runs on WM5 Smartphone edition can you point us to it please ;)

I will keep checking back on this post to see how you are getting on. Lets hop we can nail this sucker soon! I hate it when connectivity issues crop up on my smartphones !

<{POST_SNAPBACK}>

The Wi-fi parameters on the SP5 were set to “Internet”.

In IE on the SP5, both “Automatically detect settings” was checked and “The Internet” was selected.

I have managed to get the SP5 to connect wirelessly to my KLG-575 (the latter needed to serve DHCP). This will have to be a workaround for the time being, although it reduces the performance and security of that particular wireless link (which has now to be 802.11b/g mixed rather than 802.11g only with Static Turbo enabled).

If I connect the SP5 wirelessly to the WYR-G54, I can browse to the “green” side of the Ipcop box, but no further (but I can ping the internet, and no longer have a DNS problem).

I can also connect to the Internet via a neighbour’s open wireless router. :exclaim:

As mentioned before, I can also connect to the internet via USB and desktop 1.

I think there must be something in the SP5’s wireless/networking/TCP/IP implementation that causes internet browsing to be blocked. On a couple of occasions I have been able to connect briefly to the internet via wireless and the WYR-G54 immediately after making network adjustments, but I cannot replicate this behaviour or identify the exact circumstances. :?:

The last thing I have to try again is whether removing the IPCop box from the network gets rid of the problem.

If there is a problem with using NAT on both firewalls (stripping out the source IP – although I’m not sure I understand this), why do I not have a similar problem with desktop 2 or my laptop which, as far I as I can tell, are connected in the same way as the SP5?

[Guest willy1973]

I have the DI-624+ wireless Accesspoint and the wifi is connecting to my 8300 but it's so slow and most of the time not working at all.

Tried changing all settings, but wont work.

Anyone that can recomend a wireless access point that works well??

Willy

Edited March 8, 2006 by willy1973

[Guest dm.wood]

I have the DI-624+ wireless Accesspoint and the wifi is connecting to my 8300 but it's so slow and most of the time not working at all.

Tried changing all settings, but wont work.

Anyone that can recomend a wireless access point that works well??

Willy

<{POST_SNAPBACK}>

I have no problems with my Buffalo "Airstation G54" Wireless Router / firewall and my Qtek 8310, although it may not be your AP that's the problem...could it be a poor signal perhaps? I would check to see if you are getting decent signal first before parting with your cash.

[Guest colemanimal]

im having this problem on my gn-bc01 wireless router. i dont know a lot about wireless networks, but my sp5 shows that im connected and have good signal strength, but when i open pie it wont browse. did anyone come up with a solution?