Guest firkinfedup Posted November 18, 2005 Report Posted November 18, 2005 Hi there, I've recently been recieving calls from a company claiming to be Orange saying they will upgrade my phone as I am a high user. And that I am, I can spend anything from £100 to £200 a month on my mobile, so I deserve a free upgrade about 2 months before my contact expires. Anyway, I *thought* it was Orange, after all they almost always are from Sunderland / Newcastle etc. I twigged that it was a hoax once asked my address to send the phone too, fair enough, maybe just for confirmation, but I broke when he asked if I had any credit cards... No way, you can put your lips against my brown eye mate! After talking to Orange about this they confirmed that it was probably a company trying to hijack my mobile account, and that I might recieve a sim update soon that will disconnect me. So to sum things up, how can I reject sim updates? Nick.
Guest shadamehr Posted November 18, 2005 Report Posted November 18, 2005 (edited) If you are seriously telling me that someone out there OTHER THAN a Mobile Network themselves, has the ability to send 'SIM updates' I would be gobsmacked... I think Orange are totally talking out their *******. How can a scammer send a SIM update to a customer of a mobile network? If that were the case every person in the country has the potential for having their phone turned off (sorry, every person who's network utilises SIM updates - namely Orange). I would ring Orange back and ask them what the heck they are talking about mate... Edited November 18, 2005 by shadamehr
Guest Pondrew Posted November 18, 2005 Report Posted November 18, 2005 I expect it was a retail company that sells upgrades. They don't have to charge for a phone to benefit from getting you to renew your contract with them. I once had a similar call but they'd got their facts VERY wrong as I was only 6months into a 12month contract at the time. They too claimed to be Orange offering me an early upgrade... So it wouldn't be highjacking as such, just them signing you upto an early upgrade. You (probably) would have got the free phone so aside from the misleading suggestion they're calling from Orange they're legit. Still wouldn't use them though as in my experience they only offer cheap mobiles free. You'll always get a better upgrade deal either through Orange or shopping around.
Guest shadamehr Posted November 18, 2005 Report Posted November 18, 2005 I expect it was a retail company that sells upgrades. They don't have to charge for a phone to benefit from getting you to renew your contract with them. I once had a similar call but they'd got their facts VERY wrong as I was only 6months into a 12month contract at the time. They too claimed to be Orange offering me an early upgrade... So it wouldn't be highjacking as such, just them signing you upto an early upgrade. You (probably) would have got the free phone so aside from the misleading suggestion they're calling from Orange they're legit. Still wouldn't use them though as in my experience they only offer cheap mobiles free. You'll always get a better upgrade deal either through Orange or shopping around. <{POST_SNAPBACK}> I agree. This issue of the SIM update however, I still stand by, as if anyone other than Orange themselves could send one I would be concerned... Gravely concerned. So on that count I still maintain the advice he got from Orange was highly 'flawed' ?
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