activesync with a 'new' phone

[Guest joeyjoejoe206]

i have used activesync for along time to back up my c500. i recently had cause to clear all the data of the phone, and when i plugged it back into the pc, it was recognised as a new phone. so tell me, whats the point of having a backup feature if you cant restore your phone when its been wiped, how can i set my phone/computer to recognise my phone under my old setting, that is as user 'J' not 'spv_c500'? i have tried before and found the restore facility to remain greyed out when the phone was docked.

thanks

Edited December 13, 2005 by joeyjoejoe206

[Guest Tech]

when you "clear" or hard/soft reset a phone - all the details including activesync partnership is lost.... that is why it is recognising it as a new phone/device so you cannot "backup" your partnership, not that I am aware of....

Edited December 13, 2005 by Tech

[Guest nevawlkalone]

when you "clear" or hard/soft reset a phone - all the details including activesync partnership is lost.... that is why it is recognising it as a new phone/device so you cannot "backup" your partnership, not that I am aware of....

<{POST_SNAPBACK}>

Very true.

You an back up data but not partnerships. You need to disconect your phone and the delete the partnership in AS on the PC and then reconnect, create a new partnership under the old name (if you catch my drift :) )

and bob's your uncle.

then restore the data you want!

HTH

M