Qtek 8310 GPRS - Fails to connect

[Guest Baldyman]

Hi all,

Recieved my new Qtek 8310 a couple of days ago and am very impressed so far. WiFi is a dream and all other aspects are excellent, highly recommended.

However, I have a problem with GPRS, in that I cannot get a connection. I'm using BT Mobile (MVNO on Vodafone). Using a Treo 650 or Motorola V3 I can connect, on the 8310 'Connection Error. Cannot connect. Verify you have network coverage and try again'

Now I'm pretty sure my GPRS settings are correct and that I have coverage. Either the phone is faulty (I would be very surprised considering all other elements work, WiFi, GSM, Bluetooth etc) or there is some setting I have missed.

I configured as follows:

Settings-->Connections-->GPRS

Menu-->Add

Connects to: The Internet

AccessPoint: btmobile.bt.com

User Name: bt

Password: bt

Primary DNS: left blank defaults to 0.0.0.0. (I presume leaving blank allows automatic setting)

Secondary DNS:

IP Address: 212.183.137.12

Under Settings-->More-->GPRS Authentication

I left as default PAP authentication

In IE Tools-->Options-->Connections is set to Internet

I then try to connect in IE and in ActiveSync and get the connection error. Both work flawlessly on WiFi.

Before I try return the phone as not working just wanted to check with you if there is anything I have missed as I am new to WM smartphones but have owned a number of PPC's and the Treo 650. Also if anyone has the settings for PAYG Orange I will try that as I have a spare Orange SIM.

Any advice will be appreciated.

Regards

[Guest Baldyman]

Hi all,

Recieved my new Qtek 8310 a couple of days ago and am very impressed so far. WiFi is a dream and all other aspects are excellent, highly recommended.

However, I have a problem with GPRS, in that I cannot get a connection. I'm using BT Mobile (MVNO on Vodafone). Using a Treo 650 or Motorola V3 I can connect, on the 8310 'Connection Error. Cannot connect. Verify you have network coverage and try again'

Now I'm pretty sure my GPRS settings are correct and that I have coverage. Either the phone is faulty (I would be very surprised considering all other elements work, WiFi, GSM, Bluetooth etc) or there is some setting I have missed.

I configured as follows:

Settings-->Connections-->GPRS

Menu-->Add

Connects to: The Internet

AccessPoint: btmobile.bt.com

User Name: bt

Password: bt

Primary DNS: left blank defaults to 0.0.0.0. (I presume leaving blank allows automatic setting)

Secondary DNS:

IP Address: 212.183.137.12

Under Settings-->More-->GPRS Authentication

I left as default PAP authentication

In IE Tools-->Options-->Connections is set to Internet

I then try to connect in IE and in ActiveSync and get the connection error. Both work flawlessly on WiFi.

Before I try return the phone as not working just wanted to check with you if there is anything I have missed as I am new to WM smartphones but have owned a number of PPC's and the Treo 650. Also if anyone has the settings for PAYG Orange I will try that as I have a spare Orange SIM.

Any advice will be appreciated.

Regards

<{POST_SNAPBACK}>

OK fixed the problem. I was specifying an IP address. Removed this and all OK.