Installing C600 on Corporate XP Machines

[Guest dculbert]

Am trying to install the C600 on a corporate version of XP - IT have told me its a stripped down version in terms of drivers and as such it's not detecting the driver for the phone when they try to install it. (Haven't even got onto Activesync yet! Can you guess what the next topics going to be?)

Does anyone know which drivers the phone requires in order to install as a USB device. Orange TS have suggested looking up the phone in device manager and checking out the driver properties. Just wondered if anyone had the info to hand or knew where to get hold of a copy of the drivers.

Any help is very much appreciated!

[Guest looeee]

Activesync installs the drivers

looeee

[Guest rsearley]

Am trying to install the C600 on a corporate version of XP - IT have told me its a stripped down version in terms of drivers and as such it's not detecting the driver for the phone when they try to install it. (Haven't even got onto Activesync yet! Can you guess what the next topics going to be?)

Does anyone know which drivers the phone requires in order to install as a USB device. Orange TS have suggested looking up the phone in device manager and checking out the driver properties. Just wondered if anyone had the info to hand or knew where to get hold of a copy of the drivers.

Any help is very much appreciated!

<{POST_SNAPBACK}>

Install activesync first,

reboot, then connect the phone, it should then be detaected, and the drivers installed

Activesync installs the required drivers itself

[Guest YippyDawg]

I had this problem too, although the driver seems to be in the root dir on the install CD you can't point Windows at it and ask it to install... it just doesn't recognise it.

The only way, as already indicated above, is to install ActiveSync 4.x _FIRST_ which seems to change some device enumerator and causes the device to be plug'n'play autodetected in a different manner. It's very counterintuitive for anyone with a passing familiarity of how device drivers on Windows normally behave.

[Guest rsearley]

I had this problem too, although the driver seems to be in the root dir on the install CD you can't point Windows at it and ask it to install... it just doesn't recognise it.

The only way, as already indicated above, is to install ActiveSync 4.x _FIRST_ which seems to change some device enumerator and causes the device to be plug'n'play autodetected in a different manner. It's very counterintuitive for anyone with a passing familiarity of how device drivers on Windows normally behave.

<{POST_SNAPBACK}>

Many things now the instruction state install the software, then connect the device, for example usb scanners

[Guest dculbert]

Cheers for the help! Was hoping to avoid having to install activesync 4.x as IT will probably knock the request back. Ah well - have to start the persuading tomorrow! Cheers for the info tho!