Orange being completely ridiculous

[Guest Dr Who]

One of my C500 handset has been displaying odd behaviour, soft resetting, locking up and generally being a pain in the aris'.

What I don't understand is that Orange point blank refuse to swap the handset. I have phoned them every few days for the last 2 months and each time my problem gets referred to technical support and each time they come back with this pearl of wisdom, "Try hard resetting your phone". Oh yeah, I hadn't thought of that.

Oh, and they have told me that on about 10 different occasions! I say, "I have f***ing reset it, many, MANY f***ing times". They say, "Oh yeah, I can see that. I'll contact technical support and tell them that and get some new advice". 2 or 3 days later I get a TEXT asking me to PHONE them (why can't they phone me themselves???) and then tell me, "What you have to do is hard reset the phone". AArrrrrrghhhhhhhhhhhhh.

Since the problem has remained over 5 plain vanilla hard resets it is obviously a hardware fault. And STILL they just WILL NOT replace it. I pay for Orange care every month and have some pretty big bills rated in the hundreds of pounds, not tens.

A few weeks ago I 'upgraded' the handset to a Nokia N70 but it was 'nads so I sent it back and am now back to this non functioning handset. I think it is ridiculous that they would rather supply me with a brand new handset than a refurb.

So I am so sick to death of it I am going to get me a PACs code and go elsewhere. I need a shed load of minutes, decent insurance and preferably good CS. The question is which operator and which phone?????

Edited January 9, 2006 by Dr Who

[Guest fluffcat1]

I had something similar with a C500. I couldn't open internet explorer - it would come up then close immediatley when I tried to load a page. I had orange care as well, after explaining I'd hard reset the unit still they referred me to HTC as it was over 6 months old. So then I told them the screen was intermittantly fuzzy and got a next day replacement. They sent me a silver unit as an exchange too as I was a premier customer at that time :-)

Richard

[Guest nevawlkalone]

So I am so sick to death of it I am going to get me a PACs code and go elsewhere. I need a shed load of minutes, decent insurance and preferably good CS. The question is which operator and which phone?????

<{POST_SNAPBACK}>

o2 are quite good! 500texts n 500 off peak minutes...and you can buy boltons for the peak times!!!!!!

Check out O2 HERE

[Guest npw]

I had a problem with one of my old phones (the first spv, wow that takes me back) on orange, when it kept getting locked in headset mode. Technical support took me through the hard reset procedure twice then I got fed up and asked for a replacement, which came to me the following morning - flawless service. I think you should read your orange care terms and conditions. Would they not be in breach of contract not replacing your phone when orange care is designed to do exactly that in the event of tecnical faults. In which case you can threaten to leave without paying any get-out charges.

[Guest Tech]

orange are indeed stupid

they have dropped quality DRAMATICALLY in the last 2 years - look at how many people on this forum have stopped working with/dealing with/contracting with orange! Myself included (still 1 contract of handset left until i say "screw you orange, good riddens")

[Guest Dr Who]

Thanks for the comments all.

In the end I managed to get them to change it, but not before they insisted that I use a plain vanilla install, straight after reset, with no memory card and no contacts on it! I did point out to them that even if it did not crash under these conditions it wouldn't be of any use. 'Luckily' for me it did lock up and they authorised the replacement, although they now seem to have done something to my SIM out of spite, becuase 50% of my calls get terminated about a minute in! What really galled me is that at one point the Orange drone told me, "We have to find out whats wrong because your phone shouldn't be doing that". Duh, I know that. So give me a new one! AND they suggested that I might have to return the handset 'for testing' with no replacement offered OR available. How ridiculous a notion is that. And it has still cost me £15 'admin' fee.

[Guest davidhorn]

Thanks for the comments all.

In the end I managed to get them to change it, but not before they insisted that I use a plain vanilla install, straight after reset, with no memory card and no contacts on it! I did point out to them that even if it did not crash under these conditions it wouldn't be of any use. 'Luckily' for me it did lock up and they authorised the replacement, although they now seem to have done something to my SIM out of spite, becuase 50% of my calls get terminated about a minute in! What really galled me is that at one point the Orange drone told me, "We have to find out whats wrong because your phone shouldn't be doing that". Duh, I know that. So give me a new one! AND they suggested that I might have to return the handset 'for testing' with no replacement offered OR available. How ridiculous a notion is that. And it has still cost me £15 'admin' fee.

<{POST_SNAPBACK}>

If you've had it less than a year they have no right to charge you the admin fee, as it should be covered by warranty. Ring them and ask for it back.

[Guest Dr Who]

If you've had it less than a year they have no right to charge you the admin fee, as it should be covered by warranty.  Ring them and ask for it back.

<{POST_SNAPBACK}>

Cheers David but I have been rocking my C500's for about 18 months now. I want to upgrade but until I see something that clearly improves on the feature set of the C500 I am not tempted.