Shock! Horror! Mobile telco's dont care about us

[Guest chucky.egg]

This is a little old, but I only just saw it and though I'd share.

Apparently many subscribers aren't happy with their networks customer service, staff knowledge, and interest in existing customers

...onecompare.com found that one in four customer service staff it quizzed were unable to answer basic questions about their cellco's tariffs, with Vodafone and Orange workers the least knowledgeable of the UK's major operators.

But the survey goes much deeper than just tariffs and revealed that while cellcos are eager to attract new punters, they neglect their existing customers.

My bold

The Register article:

http://www.theregister.co.uk/2006/01/06/unhappy_cellcos/