Why no sound from my MP3's?

[Guest Black20VT]

I've just added a load of MP3's to my C500, but I hear no sound when I play it back :cry:

Yet I've set one as a ring tone and it works fine :?:

What's happening?

[Guest Confused Stu]

OK, apology for the dumb question, but I've done it before myself! When you play the MP3's (I'm assuming in Windows Media Player) you haven't got the volume set to zero or mute, have you? I know it sounds obvious, but I couldn't work out why mine wouldn't play and once I had the application set to zero and once I had the master volume (on the side of the phone) set to zero.

I'm not bright. ;)

Edited January 17, 2006 by Confused Stu

[Guest Black20VT]

OK, apology for the dumb question, but I've done it before myself!  When you play the MP3's (I'm assuming in Windows Media Player) you haven't got the volume set to zero or mute, have you?  I know it sounds obvious, but I couldn't work out why mine wouldn't play and once I had the application set to zero and once I had the master volume (on the side of the phone) set to zero.

I'm not bright.  ;)

<{POST_SNAPBACK}>

No worries Stu.

Checked all the settings and multiple times at that, and sound is defo on :?:

[Guest Confused Stu]

Which ROM are you using? I'm fairly sure I remember one of the ROM updates adding MP3 ringtone compatabiity - could be you're on an older one?

Sorry, kind of clutching at straws here. Anyone else got any ideas?

Could it be worth uploading a small MP3 that doesn't work so other owners can try it to see if it's the phone or file that's at fault?

[Guest Mr.Clark]

Does it work if you try and make a call?

Something similar to this happened to me, and it was caused by the little switch that is pressed by the jack for the headset jamming "on", causing the phone to stick in handsfree mode all the time.

Poking it with a stick (or paperclip or something) unpressed the button and everything was back to normal.

[Guest Black20VT]

Which ROM are you using?  I'm fairly sure I remember one of the ROM updates adding MP3 ringtone compatabiity - could be you're on an older one?

Sorry, kind of clutching at straws here.  Anyone else got any ideas?

Could it be worth uploading a small MP3 that doesn't work so other owners can try it to see if it's the phone or file that's at fault?

<{POST_SNAPBACK}>

I'm using ROM 4.21.1088 (Build 15045.2.6.0)

And as requested, I've uploaded an MP3. The strange thing is, they work on my PC and also if I set them as a ring tone, but I just can't play them through Media Player ;)

Yoda_Message.mp3

[Guest gpcarreon (MVP)]

Zip file attachment contains 2 CAB files in it. Use 'MP3Fix.cab'. It will re-associate MP3 files to Media Player.

SoundFix.zip

I hope it works.

[Guest Black20VT]

I hope it works.

<{POST_SNAPBACK}>

God damn, nope, still no sound :cry:

Next idea, as this is driving me mad!

[Guest gpcarreon (MVP)]

Oh sorry for that. I tried your MP3 on my C500 and it played... "message from the dark side blah blah blah"

[Guest Black20VT]

Oh sorry for that. I tried your MP3 on my C500 and it played... "message from the dark side blah blah blah"

<{POST_SNAPBACK}>

Everyone likes a bit of Yoda from Star Wars ;)

So why doesn't it work on mine? :D

[Guest gpcarreon (MVP)]

Considering it to be 'hardware' problem, try the suggestion by Mr Clark. If it is just due to corrupt registry then try a hard reset. ;)

[Guest Black20VT]

Considering it to be 'hardware' problem, try the suggestion by Mr Clark. If it is just due to corrupt registry then try a hard reset. ;)

<{POST_SNAPBACK}>

Stupid question, but how do I do a hard re-set and what am I likely to lose?

[Guest gpcarreon (MVP)]

A hard reset will erase all phone data (contacts, programs in \Storage etc) so backup before proceeding.

Check this thread:

http://www.modaco.com/THIS_IS_HOW_TO_HARD_...00-t113022.html

[Guest Black20VT]

,Jan 20 2006, 11:46]A hard reset will erase all phone data (contacts, programs in \Storage etc) so backup before proceeding.

Check this thread:

http://www.modaco.com/THIS_IS_HOW_TO_HARD_...00-t113022.html

<{POST_SNAPBACK}>

Wow, that's serious :?:

What's the best way to back everything up? I've done the orange backup thing, but will that work?

I see it doesn't remove the SIM block, but does it remove the app block again?

Edited January 20, 2006 by Black20VT

[Guest gpcarreon (MVP)]

From experience, I just backup my Contacts using Jeyo Mobile Companion. The programs installed on my phone I backup by hand, that is, manual copy-paste to my PC. I don't have important things to backup on my Calendar and Inbox but if they are important for you, try some third party programs out there like Sprite Backup or Sunnysoft Backup Manager. Just don't backup the registry since we are suspecting a corrupted registry on your phone. Backing it up then eventually loading it again on your phone would be pointless. I don't use the Orange backup program.

As for hard reset, the process will re-enable application lock but will not affect SIM lock (if yours is already networked unlocked). It will re-write phone data so that you have a fresh phone after (back to factory defualts). Therefore, after a hard reset, your phone is expected to be app-locked but not SIM-locked. You can still use non-Orange SIM but you can't run/install unsigned programs. To run unsigned programs, you have to decertify your phone once again.