Guest Priceyboy Posted January 30, 2006 Report Posted January 30, 2006 hi, pleas help, my c500 keeps freezing on the startup screen and has been like it all day. it happened last night and i left it on all day and the screen is still on, with the backlight. I don't kno what is wrong, so if any1 has any solutions for this problem pleas let me know. Btw the phone doesnt turn off when it is like this, i have to remove the battery. this also hasnt worked. im not sure if a hard reset would solve this but i dnot want to do this as i will lose all of my data and settings. there must be another solution. please help me cheers pricey :?:
Guest mini_man Posted January 30, 2006 Report Posted January 30, 2006 how long have you had the phone?, have you replaced anything in it? have you tried it withought the storage card? have you ever dropped it?
Guest Priceyboy Posted January 30, 2006 Report Posted January 30, 2006 how long have you had the phone?, have you replaced anything in it? have you tried it withought the storage card? have you ever dropped it? <{POST_SNAPBACK}> i have had the phone for about 6-7 months now so stil under waranty, i have tried it without the storage card, i havnt replaced anything in it and have only dropped it a coupl of times but nothing major when it has been dropped. note: my fone froze (which it does quite often) so i took the battery out and this is when the problem happened, when i turned the phone on again. cheers 4 the reply pricey
Guest mini_man Posted January 30, 2006 Report Posted January 30, 2006 sorry pricey but the best thing to do in my eyes is a hard reset. but wait for the other people on this forum to respond first so that you have a wide variety of ideas.
Guest Leecifer Posted February 17, 2006 Report Posted February 17, 2006 Yea my C500 just done that and i tried a different battery, different sim, different card, without card n sim but no luck i rang up orange n they didnt help just told me number for manufacturers. How do you hard reset??
Guest awarner [MVP] Posted February 18, 2006 Report Posted February 18, 2006 To hard reset the C500 1. Press and hold soft1 and soft2 keys. 2. Press and hold power button for around 1 to 1.5 seconds. Release power button. Keep hold soft1 and soft2 keys. 3. Later, screen shoould show instructions to ask user to press '0' key to reset to factory default. 4. Press '0' within the timeout period, which is only several seconds only. 5. If no instruction is shown on the screen, repeat steps 1 to 4.
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