Plugged in cradle before installing Activesync?

[Guest awarner [MVP]]

There is a rather serious problem with ActiveSync if you plug in the device before you install ActiveSync. Basically, the SPV will not be recognised when you try to 'Get Connected'.

The fix, (rather major), is as follows:

- Go in to device manager, and uninstall all USB devices (including USB root hub)

- Unplug the cradle & SPV

- Uninstall ActiveSync

- Reboot in 'Safe Mode'

- Go in to device manager, and uninstall any other USB devices that appear

- Reboot

- Install Activesync

- Plug in CRADLE ONLY

- Press 'Next' on 'Get Connected'

- Plug SPV into Cradle