Problems with SBE

[Guest jm012a9749]

After getting a frankly ridiculous quote from SBE of

[Guest jm012a9749]

come on people! i've read dozens of complaints on this forum!

Thanks

Phil

[Guest fluffcat1]

Currently getting imate to chase them over a missing Jam they've had 2 months - they won't answer the phone :-(

Previously had an issue with an sp3i that came back with a dmamaged aeriel cover and casing more chewed than it went with with a complete lack of contact during the process :-(

From memory, I know of 2 people with current / recent issues. 1 a prophet owner who had to get imate invoved, another an sp5 that got dunked in tea which we got going with a little bit of effort and technical help from me ;) - after they had quoted for a new screen and board! :) :D :)

IMO that is the absolute worst. 1 contact on the keypad needed cleaning and they quoted a board and screen needed!

Richard

[Guest fluffcat1]

My note to i-mate yesterday.

Richard

-----Original Message-----

From: Fluffy Cat

Sent: Wednesday, May 31, 2006 10:45 PM

To: XXXXXXX

Subject: FW: Club i-mate Support Request : SBE service in the UK do not answer the phone

Hello,

further to this chat, the IMEI of the Jam is 35481900XXXXXXX, I have had no

contact from SBE regarding it's repair and cannot contact them either by

email or telephone. The fault is vertical scrambled lines appear in the

display, otherwise the phone functions correctly. I have proof of sending

the device to SBE via Royalmail special delivery. They have had it nearly 2

months. I may well buy the Qtek 8500 rather than a smartflip as my next

phone because of this :-(

Many MANY other people have complained about SBE on internet forums

regarding the quality of their repairs and outrageous prices for repairs

that are not under warranty - and for work that does not need doing. They

are ruining i-mate's name in the UK and combined with the lack of brand

awareness outside the internet, using SBE for repairs in future will hinder

i-mate's sales growth within the UK in my opinion. The people who know

i-mate know them via the internet, and they also know SBE!

If you would like to see links about how bad SBE is, let me know.

Richard Anderson.

>

>Topic : SBE service in the UK do not answer the phone

>Customer : Richard Anderson

>E-Mail :

>Date : 2006/05/31 20:37:42

>

> _____

>

>

>

>You're now talking to Hussam from 'Device Support' The topic is : SBE

>service in the UK do not answer the phone

>

>Hussam> Welcome to Club i-mate. My name is Hussam and I am a Club

>Advisor. What can I help you with?

>Hussam> hi

>fluffcat1> SBE do not answer the phone

>Hussam> how may i help?

>fluffcat1> They have my Jam imei 35481900XXXXXXX

>fluffcat1> They have had it nearly 2 months.

>Hussam> ok

>fluffcat1> I want to know where it is, what is wrong, and when I will

>get it back!

>fluffcat1> SBE are rubbish. Why do imate use them? Many people in the UK

>complain about them.

>Hussam> ok

>Hussam> could you please send me an email with the IMEI# of your device?

>Hussam> i will check with the service center directly

>fluffcat1> what is your email address?

>Hussam> my email address is [email protected]

>fluffcat1> OK I will send it now with a brief description of the

>problem. Thankyou.

>

> _____

>

>

>www.clubimate.com

>https://www.clubimate.com/

[Guest fluffcat1]

My sp3i issues:

http://www.modaco.com/index.php?showtopic=228119&hl=

Richard

[Guest fluffcat1]

The sp5 that went in tea!

http://www.modaco.com/index.php?showtopic=239154&hl=

http://www.modaco.com/index.php?showtopic=241033&hl=

Richard

[Guest fluffcat1]

C'mon people, more info needed! From my last chat regarding the jam that sbe claim is water damaged ( and trust me I know it's not ;-) i-mate are listening and the problems with SBE not just my issue have been escalated so we need more info!

Anyone who's dealt with SBE, good *or* bad, post here please, or link to your own thread.

Richard

[Guest fluffcat1]

jasjar umbilical cable: http://www.modaco.com/index.php?showtopic=...=0entry744885

Richard