ActiveSync Mobile - "Access Was Denied" Error - HTTP_401

[Guest eggedd2k]

We're in the process of setting up mobile activesync on our office smartphones (Orange SPV C500's + C600's).

The ActiveSync settings on the phones are all set-up - including username, password, domain and server address (ip address of our exchange server).

The problem is however whenever we try to do a manual sync via the phone, it connects but then stops and gives the following error:-

"ACCESS WAS DENIED. CHECK YOUR SERVER USERNAME AND PASSWORD IN ACTIVESYNC OPTIONS"

"ERROR CODE: HTTP_401"

We've obviously checked the username and passwords - the same problem happens for each user.

Any ideas greatly appreciated!

[Guest m@...]

You can access the internet via pIE right?

Did you use desktop activesync to to create the partnership?

It sounds like you might have you internal server name in the URL field rather than the internet facing front server URL.

[Guest sporkguy]

have you checked whether the full username is being put into the settings?

e.g. 'user@domain' rather than just 'user'

if so, perhaps vice versa?

[Guest eggedd2k]

works no ONLY as administrator. regular username (without the @ symbol). server name is our server's fixed IP address.

for some reason tho it wont work as any other user

Edited June 12, 2006 by eggedd2k

[Guest m@...]

Can you access OWA? Have you enabled SSL?