ActiveSync disconnects midway through file xfer (SPV M600)

[Guest profjekyll]

Hi

I have an Orange SPV M600. I am running Activesync 4.1.0. While attempting to copy smallish (1-5Mb) files onto both the storage card and the phones own memory, (during the conversion screen with a progress bar) the process hangs and Activesync waits a while then says the device is disconnected.

This happens pretty randomly, sometimes it succeeds but others it does not. I need to unplug and replug the phone to make activesync re-recognize the phone. It seems to dislike some files in particular... after failing on one file repeatedly I try another and it works. Although this may be a red herring...

Any suggestions?

8S

Edited June 15, 2006 by profjekyll

[Guest Confucious]

AS always fails for me on large files (ie over about 400Mb) but never had a problem with small files. I'd be tempted to try AS 4.2 and see if that cures your problem.

[Guest profjekyll]

AS always fails for me on large files (ie over about 400Mb) but never had a problem with small files. I'd be tempted to try AS 4.2 and see if that cures your problem.

Nope same thing happens.

Do you think it could be a hardware fault?

Should I ask for tech support from HTC or from Orange do you think?

[Guest Confucious]

It is more likely s/ware - do you have a network set up? sounds like it could be an IP conflict or something.

[Guest Emre]

Delete all of the existing partnership entries from your activesync ( File -> Delete Partnership ) until there is no mobile device entry left in File -> Mobile Device sub menu. Activesync will disconnect. Then reconnect your device and activesync will ask you to choose a partnership. Choose standard partnership for data synchronization or guest partnership for performing file operations.

Hope this helps....

[Guest profjekyll]

Thanks for your advice guys... I ended up doing a full reset to factory defaults before reading these posts, and that fixed it.

8)