Guest switchback Posted June 22, 2006 Report Posted June 22, 2006 Hi there. I was upgrading to a new rom upgrade and it just stopped @ 70%. Now, i can't even enter in the bootloader aka screen with 3 colors. I just can't power it on with the camera button because when i put on the battery it even just powers on instantly without i powering it up. I was wondering if someone could help me with this problem as soon as possible, urgent. Cheers.
Guest nevawlkalone Posted June 22, 2006 Report Posted June 22, 2006 (edited) Hi there. I was upgrading to a new rom upgrade and it just stopped @ 70%. Now, i can't even enter in the bootloader aka screen with 3 colors. I just can't power it on with the camera button because when i put on the battery it even just powers on instantly without i powering it up. I was wondering if someone could help me with this problem as soon as possible, urgent. Cheers. On the C550 you say? There is no ROM upgrade for this phone! It sounds like you have nakered the boot loader which means it will have to go to HTC to be repaired. (Re-Flashed) Edited June 22, 2006 by nevawlkalone
Guest switchback Posted June 22, 2006 Report Posted June 22, 2006 (edited) yeah probably lol im a newbie on this kind of things so i probably messed up the phone. But how can i go to HTC to be repaired ? I can't do anything with the phone, it powers on but i get a white screen and i can't press any buttons to go the bootscreen and all that stuff. Could please anyone help me with that ? :) Im stuck. Edited June 22, 2006 by switchback
Guest mini_man Posted June 22, 2006 Report Posted June 22, 2006 Yep! symptoms of an incorrect rom upgrade! Im guessing it was an imate SP5m and you did it buy the picture or something. You give HTC a ring and they will tell you what you will need to do to send it too them.
Guest awarner (MVP) Posted June 22, 2006 Report Posted June 22, 2006 Here's the site for the HTC repair center http://service.htceurope.com/Wizard.aspx
Guest switchback Posted June 22, 2006 Report Posted June 22, 2006 Here's the site for the HTC repair center http://service.htceurope.com/Wizard.aspx but..do i have to pay for the repair ? The phone is still in the warranty, i have it like a month or less or something like that. Isn't there any way to repair it instead of sending it to HTC ?
Guest w411y Posted June 22, 2006 Report Posted June 22, 2006 Try ringing Orange and just say it won't turn on. They may send you a new phone and collect that one. I don't think the warranty covers ROM upgrade faults mind you
Guest awarner (MVP) Posted June 22, 2006 Report Posted June 22, 2006 Nope you are not covered by warranty if you have attempted to use a ROM from another supplier. Normally you can get away with it though as Orange do not appear to be that hot on the issue. Unless you have Orange care you may be without the device for around two weeks.
Guest switchback Posted June 22, 2006 Report Posted June 22, 2006 Nope you are not covered by warranty if you have attempted to use a ROM from another supplier. Normally you can get away with it though as Orange do not appear to be that hot on the issue. Unless you have Orange care you may be without the device for around two weeks. i called Orange Help Desk, and told them about the problem, i didn't said it was an upgrade error, i said instead that it was not switching on though. Should i tell them that it's an upgrade error ? Yes, you're right about that, they told to go to the Orange shop where i bought the phone and they will exchange it for me but i have to wait about 2 weeks. Please reply :)
Guest switchback Posted June 23, 2006 Report Posted June 23, 2006 i called Orange Help Desk, and told them about the problem, i didn't said it was an upgrade error, i said instead that it was not switching on though. Should i tell them that it's an upgrade error ? Yes, you're right about that, they told to go to the Orange shop where i bought the phone and they will exchange it for me but i have to wait about 2 weeks. Please reply :) EDIT: i've called HTC Europe today, explained them about the upgrade error, and they said that they're going to send me an e-mail with the stuff and ill send them the phone and they repair it free of charge :)
Guest awarner (MVP) Posted June 23, 2006 Report Posted June 23, 2006 Nice on the free repair, but you may have to pay for return delivery.
Guest switchback Posted June 23, 2006 Report Posted June 23, 2006 Nice on the free repair, but you may have to pay for return delivery. i asked them if i had to pay anything about it and they said no, because i still have the warranty, i bought the phone weeks ago lol probably i dont have to pay anything, dunno..they didn't mentioned anything about the return delivery, or anything like that.
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