SPV c500 not charging from car or mains sometimes

[Guest lft480]

My 10 month old c500 charges from mains and car charger when off, but often does not when powered on and say running Tomtom software. When in the car both car chargers I have start to charge it (with orabge LED on continuous, but then after either a short while ao sometimes longer its stops charging and the LED flashes orange instead ! and the battery drains. this also seems to happen sometime when charging via mains - it doe snot charge to 100%, then say at 85% it stops and the LED just flashes orange.

So do I have a faulty sensor in the charging circuit or ????

I dont think its the battery because I have not used it alot and when I do charge it when off overnight it fully charges and then lasts 5-6 days on standby.

Note the 2 car chargers were not the official Orange on, but bought from 2 diferent web sites, but they both have hte right model labelled on them and they do charge it sometimes.

any advice or similar experience grateful

[Guest fluffcat1]

10 months old? Warranty return it to www.htceurope.com. Sounds like a dodgy battery possibly.

Richard.

[Guest lft480]

10 months old? Warranty return it to www.htceurope.com. Sounds like a dodgy battery possibly.

Richard.

Thanks for your response. I thought I would find others with a simliar problem, but it seems only I am experiencing the Flashing Orange light. The only thing is that I dont hear very good reports about the repair service of htcEurope which I think is run in the UK by www.sbe-ltd.co.uk in Ashford, KENT.

It is very strange becaus eit charges perfectly when off and when on connected via ActiveSync - its just when ON and via car charger and sometimes mains (with Mains it usually charges to say 80-90% then flashes orange rather than go green. With TomTom running that seems to make it much worse - so its something to do with battery drain and charging sensing - I guess it could be either sensing circuit in phone and/or battery - its just not consistent and thats the worse problem to diagnose - hence I fear that they wont fix the problem.

PS Do you know of anywhere where I can buy a high capacity c500 battery (eg 1350mAh) one such was on ebay but no longer avail - most seem less than the original 1050mAh.

Thanks anyway

[Guest fluffcat1]

Thanks for your response. I thought I would find others with a simliar problem, but it seems only I am experiencing the Flashing Orange light. The only thing is that I dont hear very good reports about the repair service of htcEurope which I think is run in the UK by www.sbe-ltd.co.uk in Ashford, KENT.

Dunno why you think SBE and HTCEurope are the same company but they aren't, thankfully.

SBE only deal with imate products and they are cr@p. HTCEurope are quote good, orange and t-mob devices only, answer the phone if you ring, and have an online case booking system:

http://www.modaco.com/index.php?showtopic=242063&hl=

Richard