Guest dreamweavel Posted September 1, 2006 Report Posted September 1, 2006 For the second time in as many days I've sat in a queue for orange customer services for half an hour and ended up SOOOO naffed off I've given up :D It doesn't seem to matter what time of day or night you ring - what on earth's happened to them???!!! The main reason I've stuck with Orange so long is they "used to have" the best CS out there, now i honestly think they're the worst... When did this happen?? Has anyone managed to speak to anyone at OCS recently?? And i thought NTL were bad :D
Guest dreamweavel Posted September 1, 2006 Report Posted September 1, 2006 finally hung in there to get a reply - i queued for 48 minutes!!! Beat that :D
Guest cr4ig Posted September 3, 2006 Report Posted September 3, 2006 (edited) finally hung in there to get a reply - i queued for 48 minutes!!! Beat that :D I take your 48mins and raise you, 5hr 31sec. It actually took them 5hr 8min to pick up the phone. As you can guess I am now with T-Mobile. Craig Edited September 3, 2006 by cr4ig
Guest yatpeak Posted September 3, 2006 Report Posted September 3, 2006 The main reason I've stuck with Orange so long is they "used to have" the best CS out there, now i honestly think they're the worst... IIRC, MoDaCo got off the ground primarily because of the shocking support offered by Orange customer support - silver lining and all. Wyatt
Guest mini_man Posted September 3, 2006 Report Posted September 3, 2006 wow 5hrs! ive never waited that long. I usually get through to them in about 15 min max!
Guest dreamweavel Posted September 3, 2006 Report Posted September 3, 2006 I can't believe you actually waited!!! I'm seriously naffed off about it, I'm just 3 weeks into a new 18 month contract - @rse! Why why why didnt i wait for the Vario II to come out on T-Mob :D
Guest cr4ig Posted September 4, 2006 Report Posted September 4, 2006 I was 27 days into my contract and on the 28th day (the day after that call) I went into the Orange shop and told them I wasn't happy with the service, all I needed was a fault code for my phone (easy got through CS... if they pick up). They didnt really care that I was leaving mind you. You need to be within your 28 days to get out that easy though :D
Guest dreamweavel Posted September 4, 2006 Report Posted September 4, 2006 You need to be within your 28 days to get out that easy though :D thanks! that's great advice - i'll try it now :D
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