Guest coleburg Posted September 6, 2006 Report Posted September 6, 2006 My sp5m finally died today, it had been playing up for the past few weeks. The problem was that the screen would go black and nothing brought it out of this state, only way was to remove the battery / replace it and turn back on. I spoke to Imate and they said remove all 3rd party software which I have done, I flashed the ROM and after a week the problem came back, only problem now is that the phone wont turn on at all now. the lights flicker but it wont turn on. I have spent nearly 2 hours on hold at the imate repair center and still no answer, I have sent several emails to imate support and no reply. I have to say that i am furious with imate but also not impressed by the phone either. There is no way that I will NEVER part with my money for a imate again.
Guest coleburg Posted September 7, 2006 Report Posted September 7, 2006 My sp5m finally died today, it had been playing up for the past few weeks. The problem was that the screen would go black and nothing brought it out of this state, only way was to remove the battery / replace it and turn back on. I spoke to Imate and they said remove all 3rd party software which I have done, I flashed the ROM and after a week the problem came back, only problem now is that the phone wont turn on at all now. the lights flicker but it wont turn on. I have spent nearly 2 hours on hold at the imate repair center and still no answer, I have sent several emails to imate support and no reply. I have to say that i am furious with imate but also not impressed by the phone either. There is no way that I will NEVER part with my money for a imate again. I have a reply from imate, guess what, I have to call the repair center. These people are geniuses!!!!
Guest coleburg Posted September 7, 2006 Report Posted September 7, 2006 I have a reply from imate, guess what, I have to call the repair center. These people are geniuses!!!! Just to let you know that I get up after 2 x half an hour of holding to their repair center. A WARNING TO ALL, DONT BUY FROM IMATE.
Guest rossjamesparker Posted September 7, 2006 Report Posted September 7, 2006 Just to let you know that I get up after 2 x half an hour of holding to their repair center. A WARNING TO ALL, DONT BUY FROM IMATE. A bit late for me, I'm afraid.
Guest The Doctor Posted September 7, 2006 Report Posted September 7, 2006 Ah they're not THAT bad..... better than Qtek at least /Me remembers the 3 month struggle to get my Qtek 8310 fixed <_< Phil
Guest coleburg Posted September 7, 2006 Report Posted September 7, 2006 Ah they're not THAT bad..... better than Qtek at least /Me remembers the 3 month struggle to get my Qtek 8310 fixed <_< Phil Not that bad hey? Ive just been on their "live support" and for the first time in days someone finally answered me, I told them about the problem and the lack of responce from Imate, she said "one moment" while she looked into it and after a couple mins the support "timed out" Thats the end of that! They are absolutely 100% **** at Imate and I will do all I can to make EVERYONE knows it!
Guest coleburg Posted September 7, 2006 Report Posted September 7, 2006 Not that bad hey? Ive just been on their "live support" and for the first time in days someone finally answered me, I told them about the problem and the lack of responce from Imate, she said "one moment" while she looked into it and after a couple mins the support "timed out" Thats the end of that! They are absolutely 100% **** at Imate and I will do all I can to make EVERYONE knows it! I am also going to forward this post to Imate so they can see what im writing and I will keep this post updated with their responce., but for the time being, stay away from IMATE!
Guest coleburg Posted September 8, 2006 Report Posted September 8, 2006 I SPOKE TO IMATE TODAY, PLEASE READ THE TRANSCRIPT. Paula> Welcome to Club Imate Paula> This is Paula, How may I help you? coleburg> hi, i have just replied to an email for a repair of my phone, but part of my serial number is rubbed away, i just wanted to see if you could see the email and tell me it was ok please coleburg> Mike was helping me with this before Paula> do you have the box w/ u? Paula> u can check on it the S/ N coleburg> no i dont have it anymore coleburg> i think i can see another letter in the serial Paula> was it totally erased? coleburg> no, just under the battery, there are just 2/3 letters/numbers rubbed off coleburg> it is coleburg> ************* coleburg> i think its just where the battery has rubbed it coleburg> are you there? coleburg> coleburg> Paula, dont let this time out like you did yesturday, please! Paula> sorry to keep u waiting coleburg> thats ok Paula> that is the only way to check the serial number coleburg> but is the serial i have given enough? Paula> are you going to send your device to the service center? coleburg> yes, if i get a reply from my email Paula> what device? coleburg> sp5m Paula> what seems to be the problem w/ your device? coleburg> it wont turn on, i have spoken to mike about this problem and he has sent me the email to send him details about it Paula> did he tried troubleshooting the device first? coleburg> yes, but it didnt work Paula> hard reset or ROM upgrade? coleburg> can you talk me through a rom upgrade please, without turning the phone on Paula> if your using an older version of ROm, we may suggest that you do an upgarde coleburg> ok can you talk me through it please Paula> since this will sort out most of the problem encountered coleburg> ok cool Paula> may i know where are u located? coleburg> kent, england Paula> let me check first your ROM version if you dont mind coleburg> ok Paula> you know how to locate it? coleburg> no coleburg> not without turning it on Paula> go to start Paula> settings Paula> more Paula> about coleburg> im sorry but 3 times i have told you that the problem with the phone is that it WONT TURN ON!!!! Paula> oh im sorry Paula> please bear w/ me coleburg> ok Paula> lets just have to re install your ROM coleburg> how? Paula> are u a registered club imate member? coleburg> yes Paula> log on the website. then in the club support coleburg> yes Paula> choose UPDATES AND DOWNLOADS coleburg> done Paula> please connect your device to your pc via usb Paula> then download the latest rom version coleburg> stop stop stop Paula> ? coleburg> please dont tell me to upgrade the rom from the usb, THE PHONE WONT TURN ON, how the hell can i upgrade the ROM!!!! Paula> you can still upgrade the ROM even when the phone is off Paula> you will have to put the device in the bootloader mode coleburg> how? Paula> but make sure to charge your battery Paula> for the bootloader mode Paula> press and hold continuosly at the camera button coleburg> ok Paula> then press the power button once coleburg> nothing happened as my phone is dead coleburg> can you just see if you have received my email and get someone to book it in for a repair Paula> we are trying to troubleshoot your device first Paula> please understand coleburg> ok Paula> our last option will be thservice center coleburg> ok Paula> but then, at least we give it a try to troubleshoot it coleburg> ok Paula> lets try it again Paula> get the battery out coleburg> done Paula> and put it back again Paula> then press the camera button Paula> hol on to it Paula> then press the power button once coleburg> ok Paula> you should see a 3 color screen coleburg> nope, its dead "The representative then left the conversation"
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