Guest kelv23 Posted September 12, 2006 Report Posted September 12, 2006 Dont know if this is new news or not but an Orange CS lady told me that as of Dec 1 they will be switching the billing system/minutes balance so you can see how many minutes,texts,landline calls etc you have used . I had a Racoon package for a start, 100 any network minutes and I think 150 landline minutes. I was only able to check the any network minutes and had to guess the rest. Ive now changed to Canary, 200 any network minutes,75 texts and so many off peak minutes and Im only able to check the balance of the off peak minutes !! I was told the only way is to use the call counters in the phone to check what Ive used!! The lady was really helpful and was a bit embarressed on Oranges behalf on their lack of basic services ,like a minutes balance check. If Orange dont get something like this in place then its another reason to change carrier at the end of my contract. Do any of the other carriers have this in place already?
Guest dodding nonkey Posted September 12, 2006 Report Posted September 12, 2006 :D :D Just another example of that company's (I can't bring myself to commit the O word to print - it might be misconstrued as advertising!) arrogant, dont care about the customer, they get what we give 'em, attitude. :D Just like itemised billing. Anybody else notice a slight increase in monthly bills about the time they stopped that? :D :D
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