Eeeek ? ! Surly not shop assistant (T-mobile)

[Guest mordzy]

Hello all.

Had a few probs with the MDA II Compacts we use, one of which was stolen so T sent me a new one. That wouldnt turn on soo they told me to take it to the shop.

Shop assistant had a pop at me for leaving it plugged in for more than 8 Hours!? apparently "leaving a handset plugged in after the battery is fully charged can damage a handset" bollox i thought and said "surly it has a built in circuit that cuts out the charge once a battery is fully charged? otherwise it would over heat and set on fire."

Apparently not according to her. I asked her if i needed to train the 25 users to unplug there phone when its says 'battery full'?. "Im not arguing with you im just saying you shouldnt leave a handset plugged in when the battery is full, it will damage the handset" - she said in an authoritative voice.

i didnt take it further.. she knew best. :D

whats all that about? am i missing something?

Edited September 15, 2006 by mordzy

[Guest Confucious]

I must remember to wake up in the middle of the night to unplug mine then.....

LOL

[Guest notaliberal]

I dont' mean to be a jerk, but sometimes they seriously just need to be told where to shove it!

That is B.S. that she fed you. I don't care if all the handsets have warnings about overcharging, the DO have circuitry that controls the charging and leaving them plugged in is NOT, I repeat NOT going to make the handset suddenly unusable or unbootable!!

Sometimes the service people are just shockingly arrogant AND ignorant. Argh!

Hopefully you got a working handset, AT NO CHARGE TO YOU. If not, I'd keep harassing them until you are satisfied. It's the ONLY way I ever get them to act like they should - by constant harassment. It's too bad, I hate all the effort...

Good luck,

[Guest awarner (MVP)]

The battery will have an over charge protection circuit built in to it, unfortunately batteries are class as consumables and are not normally covered by a warranty.

[Guest mordzy]

thanks for the replies guys, as she was getting shirty i let her get on with it. hand set has been sent away for repair (coz she couldnt get the system to issue and exchange - only a repair) tut.

id done the usual try diff battery / try battery in a diff phone.. battery was fine. phone compleatly dead.

yes it is very frustrating and she very arragant - not a way to keep a 25 handset customer anyway.

i have a long history of HTC based devices and electronic background but didnt want to make her feel small. her staff didnt back up what she was saying though the other customers were backing me..

(one guy was returning his PCMCIA card as it didnt fit his laptop. Two shop assistants spent about 15 mins looking for a PCMCIA slot in this guys notebook... classic)

Frustrating and annoying when you get told daft stuff like that.. i would got very angry if she wouldnt exchange becuase if that.. crazy.

suffice to say i sent a email to T-moblie complaints.

Edited September 15, 2006 by mordzy