Phoning Orange "You may experience a delay"

[Guest barrybryce]

I'm currently on hold waiting for Orange Customer Services... and have been listening to the message saying I may experience a delay for two and a half hours. :(

Do they still have staff these days? :rolleyes:

Edited October 8, 2006 by barrybryce

[Guest Tech]

no they don't.... lol

just hang up and try again....but yes, expect this!

[Guest barrybryce]

Now three hours, plus I've tried a couple of times on my old payg phone .

I'm not happy bunny; they used to be very good.

Edit: Now four hours, still no joy, and I can't hold on any longer. I'm ever so slightly livid.

Edited October 8, 2006 by barrybryce

[Guest martin]

It sounds like you would be better off trying them on Monday :rolleyes:

[Guest sporkguy]

Four Hours? Most phones Orange sell would have died from lack of battery power by now! :rolleyes:

[Guest Neekos]

I think most people on Orange have noticed the mega deterioration in their customer service. I know that they recently cut the number of CSA's they have and since this the service has been really bad.

Neekos.

[Guest Tech]

i dont think orange realize about how crap they have become. seriously.

I would cancel the contract and keep the phone and refuse to pay the remaining amount of the contract because of this service you are having...then throw a pie in their face... :rolleyes:

Edited October 8, 2006 by Tech

[Guest barrybryce]

I've had an evening to calm down, but I'm still mad. Longest I've ever waited on the phone before by a large margin, and to still not get through after that is incredible

If they've got rid of CSAs then it's certainly showing. I hope the tight fisted ----ards lose lots more than they saved in wages.

I will need to dig out the contract and see if there's a way out. I got out a BT Cellnet contract ages ago for less nonsense than this. ... In order to come to Orange...

re Sprokguy's comment, yes. You wouldn't need to be phoning about a problem with the battery. The phone was plugged into the charger for about the first two and a half hours.

Edited October 8, 2006 by barrybryce

[Guest barrybryce]

Anoher hour + wait, another promise to call back. I recognise a pattern :rolleyes:

[Guest markdotpeters5]

Yes, Orange now suck, and have done for a while.

I gave up after an hour and a half yesterday.

I can't wait until april when Ii can cancel my contract and get rid of the toerags once and for all.

I will never send a penny Orange's way again, no matter what phones they bring out!