SimLock, what's that all about?

[Guest peekbee]

After sending off my second VarioII for the screen alignment issue to be fixed, instead of repairing it T-Mobile sent me a new device. I picked up the device from my local T-Mob shop, and started up the device. It went through it's normal boot up process then stopped with a screen saying that the 'Network is locked, please enter an unlock code'. In the top left hand corned the app name is displayed, it's called SimLock.

I've never had a lock on my SIM card, and it was exactly the same card that I had been using minutes early in a temporary replacement phone.

Anyway, T-Mob couldnt help me. They first gave me a 4 digit code to enter then an 8 digit PUK code, none of which worked. Also, each time I enter a number the time between tries becomes longer. I think there is also a limit (10?) on the number of tries before the SIM is rendered useless?

So, I think I will try the SIM in a replacement at the shop to check that's ok then I will ask for a replacement as as far as I'm concerned it was knackered when I received it, and I dont want to wait another 2 weeks for it to come back from repair.

Anyone else had this experience?

PaulB

[Guest awarner (MVP)]

Sounds as if the phone has been locked to the wrong network and not tmobile. They could always give you the SIM unlock code to try but somehow I think they will be reluctant to do that as you could then use the phone on another network.

[Guest peekbee]

Sounds as if the phone has been locked to the wrong network and not tmobile. They could always give you the SIM unlock code to try but somehow I think they will be reluctant to do that as you could then use the phone on another network.

Got to be easier than sending it back for replacement or repair, but then common sense never prevails in these situations. I suppose if I get a bit demanding then they might give me the code. I just don't want to be without the phone for any longer.

[Guest peekbee]

Well, my 4th Vario II is on it's way. Tech support could'nt do much for me, although the guy was very helpful (he was going to give me a ROM update but apparently it's not quite ready for release as it's making WLAN go crazy!).

Let's hope it's 4th time lucky.

PaulB

[Guest sunniguy]

Different phone, but same thing happened to me on T-Mobile a while back. Phone got buggered, so went to T-Mobile shop to get it replaced. They gave me a new one. Took it outside the shop, but it kept saying network locked. Took it back to the shop, and they gave me another one which worked straight away.

Then I sold the phone. :rolleyes: