Lost all my contacts :(

[Guest olly_k]

Hi folks, got my replacement c600 this morning after last one developed a fault. Anyway, before releasing my old phone I synced to PC and saw the contacts bar progressing so assumed all contacts were safe.

Now I got my new phone first I had to upgrade active sync to 4.2(?) from 3.9(?), so I assumed my new phone had a different firmeware version.. anyway when I sync I have noticed...

1. the new phone has been allocated a new name, and I have had no choice in this and 2. All my contacts have disapeared from outlook :rolleyes: Now, is it possible that if I can rename my phone to the the same as the last phone then I will see my old profile with my missing contacts in outlook?

Sorry if it's a simple solution but I have never had this problem before and I am banging my head against a wall trying to work out where my contacts have gone!!!

Hope someone can help!

Thanks..

Olly.

[Guest awarner (MVP)]

1, This will happen and is normal.

2, If your contacts are not in Outlook or the phone then they have been deleted and can not be recovered.. What possibly happened is you have Activesync set up to replace contacts on your PC with those on the phone. As the phone is new and will not have any contacts on it apart from the preinstalled Orange ones that is all that will be synced to your PC.

[Guest chucky.egg]

Check your deleted items in Outlook and you may find them all there, in which case you can copy them back into your Contacts folder

[Guest olly_k]

thanks folks yes I have checked deleted items nothing there.... :D

The reason I thought there may be different profiles in outlook is because once I opened outlook without my phone connected and no contacts were visible. I shut down outlook connected my phone and all the contacts re-appeared - I am certain they hadn't been freshly synced because I normally check the number of items synced each time. Also there is no reason why they would have been deleted before this event as I don't mess with settings and regulary connect. I have also recovered my contacts from the recycle bin after a similar thing Chucky.egg mentioned. Just can't get my head round this!

I refuse to believe they aren't somewhere on this f@#king computer :)