M3100 stuck on align screen after a hard reset

[Guest raiderz]

Please help!

Did a hard reset on my M3100 and now I can't get past the align screen page, the + keeps moving around the screen but resets back to the centre when its tapped in the top right corner.

Any ideas?

[Guest jimbouk]

It may not be happy with the taps and thinks it still needs aligning.

Try dragging the stylus all around and over each cross instead of tapping.

If that doesnt work, do another hard reset...and make sure that nothing is squeezing any part of the screen frame.

[Guest raiderz]

It may not be happy with the taps and thinks it still needs aligning.

Try dragging the stylus all around and over each cross instead of tapping.

If that doesnt work, do another hard reset...and make sure that nothing is squeezing any part of the screen frame.

Done all that, its still the same, its getting really frustrating now, feel like throwing it out of the window and claiming on the house insurance lol

[Guest jimbouk]

Do you think the screen frame may have been damaged as some Hermes variants have suffered with alignment problems due to the screen edge being squeezed by the frame.

If its not too old, you should be able to get it replaced or repaired under warranty... even without Orange cover.

[Guest raiderz]

Do you think the screen frame may have been damaged as some Hermes variants have suffered with alignment problems due to the screen edge being squeezed by the frame.

If its not too old, you should be able to get it replaced or repaired under warranty... even without Orange cover.

Don't know about the screen frame, is there a way to check?

I got the phone on Ebay, using it as my 2nd device under Orange Single Number, I got my M600 insured free under the talkplan, I wonder if I will have to pay for the 2nd one, if they will allow me to cover it, everything I've seen on the O site suggests it can be insured as it is an Orange branded device.

Do you think I dare try to ask Orange to insure it?

[Guest richard_d]

Don't know about the screen frame, is there a way to check?

I got the phone on Ebay, using it as my 2nd device under Orange Single Number, I got my M600 insured free under the talkplan, I wonder if I will have to pay for the 2nd one, if they will allow me to cover it, everything I've seen on the O site suggests it can be insured as it is an Orange branded device.

Do you think I dare try to ask Orange to insure it?

I doubt it but you never know. Some users have had success with gently easing card or thin plastic along the screen edge but do so at your own risk!

[Guest raiderz]

Some users have had success with gently easing card or thin plastic along the screen edge but do so at your own risk!

Just done that, tried removing the rubber gasket and replacing, still no joy, I rang Orange up and they say no way can they insure it. Its a shame as the phone still connects to activesync, just stuck on the damn align screen!! Its a pity there isn't a way to skip it as I dare bet the phone will work properly.