Web'n'Walk Customer Services

[Guest brykins]

Just a quick word of warning to those taking up Web'n'Walk with T-Mobile. If you do it online you qualify for the ?2 per month discount for self service (so ?13/?28 per month instead of ?15/?30) but for that you lose access to the normal customer service number and will be charged 50p per minute (max ?5) for calls to CS from your mobile.

Just make sure you call from a landline instead!

[Guest James]

Its a bit of a nightmare aint it! :)

I was informed T-Mobile in my welcome letter.... lucky! :D

[Guest brykins]

Its a bit of a nightmare aint it! :)

I was informed T-Mobile in my welcome letter.... lucky! :D

Well - I've not yet had to call them. I did want the GPRS settings but happened to be walking through town so dropped into the T-Mobile shop and the guy there wrote them down for me.

I did notice the 50p/minute mentioned at the signup online, so I was aware of it before I received the welcome pack.

[Guest James]

me neither, and not expecting to either at that price :)

but thats what work phones are for right.. :D

[Guest tasman]

and don't even think about using the e-mail facility.

Due to the popularity of this service, we're receiving high volumes of emails at the moment. We will do our best to reply to your enquiry within 5 days, but if your enquiry is more in-depth we'll reply within 7 days.

5 days is optimistic from my experience. :)

[Guest nforsans]

why would you want to call customer services? TMobile works fine, you can do everything you want on their website including subscribing to bundles and managing your account - free itemised billing and detailed GPRS consumption. I jumped to TMobile from orange having been with Voda and O2 before, and I must say I am impressed.

Orange is sh**t in comparison, and Voda never gets its acts together.

I did have to call CS when I started my contract (2 calls = ?3 or ?4) - typical when you move to a new operator and you're not quite sure how things work there- but i don't expect to call them in the next 9 months, so a great way to save ?2 a month.

[Guest nforsans]

I am very impressed by the online facilities T-Mob offer... haven't needed to call them yet.

Having said that, I invariably know more than the bod on the end of the phone when I do phone up

sure - but same applies at any UK mobile operator!

No-one impressed me by the quality of their CS staff - is the way forward to get rid of human beings at the other end of the line and do things your own way on their website? !!

[Guest James]

Have not been able to get it to work yet... at least properly anyway,

and i always get this rather than the 'Manage Account' button.....

simple.zip

' date='Feb 11 2006, 20:08' post='495']I am very impressed by the online facilities T-Mob offer... haven't needed to call them yet.

Having said that, I invariably know more than the bod on the end of the phone when I do phone up :)

P

[Guest fleabag]

My only complaint with My T-Mobile is that my sessions will die periodically for no reason meaning finding your place again.

A little tip... Dial 0845 412 5000 from your handset. Customer services at 10p/m instead of 50p/m. :)

[Guest sporkguy]

My only complaint with My T-Mobile is that my sessions will die periodically for no reason meaning finding your place again.

A little tip... Dial 0845 412 5000 from your handset. Customer services at 10p/m instead of 50p/m. :)

Top tip! thanks a lot for that, will save me an arm and a leg!

[Guest James]

or as i did today...... from you account section click on 'Contact us' then they phoned me in about 5 mins!!!!!!

[Guest smiler]

I had to make three or four very long calls to t-mobile after they messed up my tariff. Can i take it that the calls WONT come out of my allowance then?

Rgds jon