IMEI usage

[Guest Confucious]

My O2 branded universal is broken. After about 4 weeks I finally found out who repairs them and got a quote - £150!

That's when I remembered my insurance with my bank account so I rang up and they said no problem, we'll send you a claim form - all you need to do is provide proof of purchase....

That's when I pointed out that I bought the phone off eBay and use it on T-Mobile. Again no problem, the nice lady explained that your imei number is recorded each time you make a call or send a text and all I need is to get it in writing that my phone was used on my account.

So I call T and the nice lady confirms that my phone was used on my account but says she can't put it in writing, that's up to the handset department. She puts me on hold then comes back and says they can't do it as it's not a T handset. I ask to speak to a supervisor who basically repeats what she said. They refuse point blank to confirm in writing that the handset who's imei number I gave them was used on my account because they"don't know if the handset has been stolen"!!!!

As I pointed out, that is not what I am asking them to confirm, only that that imei number was used on my account but they will not put confirmation in writing to me.

Can I ask for the information under the data protection / freedom of information act? As it is information held against my account?

What can I do? Any ideas?

I bought the phone off eBay a year ago as someone got it as un upgrade to flog which is fair enough, had it been stolen it would have been blocked. The lady at T said that if they provided the information and the handset was stolen they could be done for allowing a stolen handset to be used on their network - I don't think I've ever heard such tosh!

[Guest The Doctor]

My O2 branded universal is broken. After about 4 weeks I finally found out who repairs them and got a quote - £150!

That's when I remembered my insurance with my bank account so I rang up and they said no problem, we'll send you a claim form - all you need to do is provide proof of purchase....

That's when I pointed out that I bought the phone off eBay and use it on T-Mobile. Again no problem, the nice lady explained that your imei number is recorded each time you make a call or send a text and all I need is to get it in writing that my phone was used on my account.

So I call T and the nice lady confirms that my phone was used on my account but says she can't put it in writing, that's up to the handset department. She puts me on hold then comes back and says they can't do it as it's not a T handset. I ask to speak to a supervisor who basically repeats what she said. They refuse point blank to confirm in writing that the handset who's imei number I gave them was used on my account because they"don't know if the handset has been stolen"!!!!

As I pointed out, that is not what I am asking them to confirm, only that that imei number was used on my account but they will not put confirmation in writing to me.

Can I ask for the information under the data protection / freedom of information act? As it is information held against my account?

What can I do? Any ideas?

I bought the phone off eBay a year ago as someone got it as un upgrade to flog which is fair enough, had it been stolen it would have been blocked. The lady at T said that if they provided the information and the handset was stolen they could be done for allowing a stolen handset to be used on their network - I don't think I've ever heard such tosh!

Ask to have in writing, ALL the information held on your account relating to which IMEI numbers your SIM has been used with. If they refuse, quote something like, "under the freedom of information act I have the right to view, in any form, any information you hold about me on your customer databases."

Ok I made that up on the spot :) but might scare them into giving it to you. Worth a shot....

My 2p

Phil

[Guest Confucious]

Ask to have in writing, ALL the information held on your account relating to which IMEI numbers your SIM has been used with. If they refuse, quote something like, "under the freedom of information act I have the right to view, in any form, any information you hold about me on your customer databases."

Ok I made that up on the spot :) but might scare them into giving it to you. Worth a shot....

My 2p

Phil

That's basically what I said on the phone - she refused point blank. Said all they had to provide was a list of calls not the imei no. of the phones that made them.

[Guest The Doctor]

That's basically what I said on the phone - she refused point blank. Said all they had to provide was a list of calls not the imei no. of the phones that made them.

Hmmmmmmm, perhaps the the CS lottery again sometime today? You'll find some say completely different things to the others so it's just a case of your luck really.

True it's probably all the HAVE to supply but they CAN supply more, ie your IMEI and their just being difficult.

Phil

[Guest Confucious]

Phoned insurance company and was told to ask for a "Subject Data Access request" - under the Data protection act they have to provide the info.

Rang T-Mobile spoke to Melvin (scottish accent) who sortedt it without me having to resort to that - I just told him what I needed anmd why and he has arranged it.

Normally T-Mob CS are very helpful - always answer quickly and always phone back. Don't know what the two people I spoke to on monday were on - drugs maybe? But all sorted now :)

Cheers

[Guest The Doctor]

Phoned insurance company and was told to ask for a "Subject Data Access request" - under the Data protection act they have to provide the info.

Rang T-Mobile spoke to Melvin (scottish accent) who sortedt it without me having to resort to that - I just told him what I needed anmd why and he has arranged it.

Normally T-Mob CS are very helpful - always answer quickly and always phone back. Don't know what the two people I spoke to on monday were on - drugs maybe? But all sorted now :)

Cheers

Glad you got it sorted :D Thought there must be some article in the data protection act that would mean they HAD to give it to you :D

Agreed Tmob are normally very helpful, esp when they got the delivery date mixed up on my vario II, offered to refund the delivery charge without me having to even ask :D If that happened with orange i wouldve had to really push to get anything like that (let alone them offereing it me).

Phil

[Guest Confucious]

OK - still not received it so rang again. Was told that I was given theb wrong information and they WILL NOT provide it in writing.

Now to put my request in writing....

[Guest touficjohn]

As I understand it under the data protection act you should be able to get the IMEI number no problem as it is associated to your account to which you have unlimited access to.

Data protection principles

The data protection act creates rights for those who have their data stored, and responsibilities for those who store or collect personal data.

The responsibilities of those holding or collecting the data are that:

* Personal data should only be processed fairly and lawfully. In order for data to be classed as 'fairly processed', at least one of these six conditions must be applicable to that data.

1. The data subject (the person whose data is stored) has consented ("given their permission") to the processing;

2. Processing is necessary for 'the performance of' (to speed up the completion of) a contract;

3. Processing is required under a legal obligation (other than one stated in the contract);

4. Processing is necessary to protect the vital interests of the data subject's rights;

5. Processing is necessary to carry out any public functions;

6. Processing is necessary in order to pursue the legitimate interests of the "data controller" or "third parties" (unless it could unjustifiably prejudice the interests of the data subject).

* Personal data must be obtained only for specified and lawful purposes.

* The data collected must be adequate, relevant and not excessive.

* Personal data must be accurate and up to date.

* The data should not be kept any longer than necessary. Data collected for research or historical reasons may be kept indefinitely

* Personal data should only be processed in accordance with the "data subject's" (the individual's) rights.

* Personal data should be securely kept, and not transferred to any other country without adequate protection.

The person who has their data held has the right to

* View the data an organisation holds on them, for a small fee

* Request that incorrect information is corrected. If the company ignores the request, a court can order the data to be corrected or destroyed, and in some cases compensation can be awarded.

* Request not to receive direct marketing.

If they want to make a big deal about it why dont you just get the insurance company to send you a letter saying that theyve asked you for the IMEI number for so and so and if could T-mobile could confirm and send it along with your letter to t-mobile.