M3100 sending email NOT.

[Guest jonnyb]

Ok, so I have had my M3100 a few weeks now - having used most smartphones and upgrading from a M500 I like to think I know what I am doing.

Well 2 hours later I am still unable to send emails. Receiving from either my POP3 or IMAP working ok, but sending from either fails.

I am using smtp.orange.net which has always worked in the past and also worked fine with the same accounts on my M500

I have tried using PC pass-through, my wifi, and 3G

The result is normally a message from the system administrator stating 'invalid message receipients' or the message: - Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then , try to download messages again

Web searches indicate peeps having similar problems with this device but no solutions.... :)

Can anyone help?

Cheers

Jon

[Guest sagr]

If you use wifi, or through your activesync connection, you have to use your broadband providers smtp configuration instead. For instance, I have Sky broadband, therefore I use smtp.sky.com. (if you have Orange braodband then it should already work!?)

This does mean if you have an orange email account, and still want to send email via GPRS/3G you have to create 2 accounts on your phone - one called "Orange" (which uses the smtp.orange.net) and one called "Sky" - or "Tiscali" /other etc... And use their smtp configuration... (smtp.sky.com). BUT make sure you put your orange email address in the sky/other email account - therefore it will appear that it has been sent from your orange email account - all replys will go to your orange email etc... and not sky/other.

With the the Orange account you can recieve email via wifi, activesync and GPRS/3G but only send through GPRS/3G.

I haven't found any other way of setting the phone up so that it can detect which connection I am using and use a different smtp server. So unless anyone else can solve this, I think this is your only option.

The sky accoutn will use your username and password for that email and not orange. I also use the incomming mail from sky and not orange.

Hope this helps...

[Guest jonnyb]

Many thanks for the reply and the information, I understand what you are saying regarding other smtp settings for wifi/activesync.

My problem is I need to send using 3G/gprs when I am out and about - but I still cannot 'send' using smtp.orange.net

I go to the account in question create a new message, press send

Select Menu -> Send and Receive

In the status bar it states, Connecting -> Sending and Receiving (New messages arrive) then I get a popup: - Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then , try to download messages again

And the new message remains in the outbox :)

[Guest jonnyb]

An update, It is now working!

I went into the Connections settings -> Manage existing connections (the Orange World one) and changed the connection from Orange GPRS ... Orangewap to Orange Internet

Not sure if this will have any detrimental effects on anything else (none noted as yet) but mail sending is now working for me via 3G. :D :D :)

[Guest jimbouk]

Orange Internet is a lot better APN than the WAP one. Unfortunately when 3100's come from orange they are set to auto and that picks the wap one.

The other thing for other users with email sending problems with orange to check is that they are using the full username (ie [email protected]) as the number on its own will allow you to receive your mail but will not authentificate on the smpt server.

You can leave the orange smtp server as long as you can authenticate on it - even when sending over wifi etc.

The only major problem you will have is Orange's email unreliability - it fails for a few hours a week.