Guest squiggs1982 Posted January 22, 2007 Report Posted January 22, 2007 Hi, Does anyone have any idea how long it should take for Tmobile to repair my Vario 2? Put it in with screen alignment issues (and a couple of other niggles) on 8th January, but heard nothing so far. Just wondered how long to give them before kicking up a fuss? Thanks, Adrian :)
Guest squiggs1982 Posted January 23, 2007 Report Posted January 23, 2007 Any thoughts? I've been trying to get through to the Oxford street store this afternoon. So far they have hung up on me no fewer than 15 times! Not a happy bunny! :)
Guest jamesb Posted January 23, 2007 Report Posted January 23, 2007 Any thoughts? I've been trying to get through to the Oxford street store this afternoon. So far they have hung up on me no fewer than 15 times! Not a happy bunny! :) You returned it via a store? I must admit this was the only thing i was reallly concerned about when i joined T-mobile. Orange were always pretty good when it came to getting phones replaced. 15 days? I'd have been whinging a LONG time ago!
Guest squiggs1982 Posted January 24, 2007 Report Posted January 24, 2007 You returned it via a store? I must admit this was the only thing i was reallly concerned about when i joined T-mobile. Orange were always pretty good when it came to getting phones replaced. 15 days? I'd have been whinging a LONG time ago! FInally got it back today. They've just replaced the whole handset, so I reasonably happy. Just don't want to have to go through that again! Apparently they had a backlog of around 100 phones and when I went in tonight, I reckon about half of the people in the shop were in picking up repaired phones! :)
Guest Dr Who Posted January 25, 2007 Report Posted January 25, 2007 FInally got it back today. They've just replaced the whole handset, so I reasonably happy. Just don't want to have to go through that again! Apparently they had a backlog of around 100 phones and when I went in tonight, I reckon about half of the people in the shop were in picking up repaired phones! :) What serial number (HT6xx) did you have on your phone before and what have you got now? One of my phones has got a bit of the screen alignment problem - its only really noticeable because one of my handsets has a perfect screen! I quite fancy swapping one of them in if they are replacing them, although I was hoping to time it to coincide with a ROM update if such a thing ever appears.
Guest squiggs1982 Posted January 28, 2007 Report Posted January 28, 2007 What serial number (HT6xx) did you have on your phone before and what have you got now? One of my phones has got a bit of the screen alignment problem - its only really noticeable because one of my handsets has a perfect screen! I quite fancy swapping one of them in if they are replacing them, although I was hoping to time it to coincide with a ROM update if such a thing ever appears. 634 for both Dr Who. Touch wood, seems to be ok for the moment!
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