HTC Repair Service: anybody else ever had to deal with them?!

[Guest duke_stix]

Hey all

I recently bought a HTC Charmer (T-Mob MDA Comp II), i got it pretty cheap, (sub 50quid shall we say! ;)) and, the reason i got it so cheap was because the handset refused to recognise any memory cards.

I thought this was initially just a loose connection on the inside, as when you insert a memory card into it, it lit up!

so, i rang up t-mobile and they said they couldnt help me because i hadn't bought the phone from them, but the guy gave me the number for HTC repairs. rang them up, the guy on the other end told me to print off the tick sheet, pop it in an envelope and send the phone in. this was LAST Friday (16th), posted it out on friday too, they received it on monday, repaired it yesterday afternoon and i'm just waiting for it to say 'posted'! lol.

what im wondering is, do they usually issue a quote before repairing or after? assuming before as quite pointless to send it AFTER repairing! i ask because, i had 'lifted' off the 'void' sticker under the back housing to have a look inside it when i got it and managed to put it back in one piece too (use a hairdryer on 'cold' to blow air onto it and use a compass needle to gently lift the sticker off being careful)

also, anybody dealt with i-mate before?! took them 2 and a half months (phone sent in september, received back in late november) to repair the joystick on my SP3i! I always thought they used the same people? obviously not!

[Guest Paul (MVP)]

I've used both, and found them both excellent, i-mate have been very fast for me too!

IIRC HTC quoted before repairing in the past...

P