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Talking to T Mobile


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Guest kamawell
Posted

I've just read Swampie's post a few topics down on this page about a sudden surge in data usage - I'm in the same boat myself this month for no clear reason.

Looking on T Mobile's site switching to an unlimited data plan seems like the way forward but I'm wary about spending 50p a minute talking to customer services. Is there any other way of talking to them about changing my plan?

Guest Monolithix (MVP)
Posted

You can email from the website too cant you?

Guest kamawell
Posted
Visit a T-Mobile shop.

You know, I didn't think of that.

Went into town today and, once they'd told me to ring 150 and I'd told them I didn't want to at 50p a minute, they sorted me out with the unlimited data add on. I was pleasantly surprised at how helpful the chap was.

Thanks for the suggestion.

Guest kamawell
Posted
You can email from the website too cant you?

Yes but I haven't had good experiences with that method in the past - it got extremely drawn out to the point I think I would have been better off paying to call them.

Thanks though.

Guest tsutton
Posted
You know, I didn't think of that.

Went into town today and, once they'd told me to ring 150 and I'd told them I didn't want to at 50p a minute, they sorted me out with the unlimited data add on. I was pleasantly surprised at how helpful the chap was.

Thanks for the suggestion.

No problem, glad you got it sorted. ;)

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