Help, my lense fell out :(

[Guest sketchmasterx]

Hi Folks,

The little lense cover on the camera on the back of my Orange m3100 fell out yesterday and i lost it, now the macro focus lense it exsposed and the picture looks a little out of focus. Has anyone else had this problem? And also is it worth me sending it back to Orange to get replaced, ive heard horros of phones comming back with more faults than they went away with. The phones less than 6 months old.

Cheers, Andrew.

[Guest pd.ryder]

Andrew,

I was with O for more years than I care to remember and their Care package is pretty much first rate. You may have to pay a £15 admin fee (I always hated that bit) but they can waive that if it's your first claim.

You will get a re-conditioned unit back rather than a brand new one, but it'll be worth it.

Send it back.

;)

[Guest sketchmasterx]

Just called Orange, they said i should call HTC and speak to them, something to with charging for the repair if Orange do it, they said if HTC cant help i should call Orange back. WIll try them now.

[Guest sketchmasterx]

p.s. thank you for replying.

HTC phoneline said they where busy so i dropped them an email through the support page of the website.

[Guest sketchmasterx]

Just an update, HTC said contact Orange, called orange back they said they would ship me a replacement one here tomorrow and take old one away, 2 emails and 3 calls, not bad i gues (well compared to previous experiences).