SPV e650 Gripes -- Call for help!

[Guest zwoooosh]

So when I upgraded from the C600 to the E650 with Orange I was pretty excited, but I have now had the E650 for a couple of days and I have a number of gripes:

Wifi -- does it work? I can't seem to make it connect to my secure connection at home. Anyone have any thoughts on how to make the wifi connect?

GPRS -- Works fine and kicks into Edge wherever available but it then won't disconnect. On the C600 the hang up button turned the connection off but not on the E650 it seems. I have tried turning it off in the Comms Manager but it just seems to come back on again! Is there a way to turn GPRS off and make sure it stays off?

Poor Battery Life -- This may be connected to the fact that GPRS won't turn off but I used the phone for a couple of short phonecalls, a couple of minutes of browsing and checking today's messages in my inbox and the battery was FLAT!

MicroSD Card -- It doesn't seem to recognise the 1GB SanDisk microSD card I have put in. Any thoughts? This means that Windows Media Player won't recognise a library of mp3s on the storage card and so I can't play my music on the phone. It was a great idea to move the sd card to a more accessible location but if it won't read it what is the point. Anyone have any ideas as to how I get Windows Media Player to play the mp3s on my storage card.

Only works on Vista -- Okay so this is Microsoft and I should have expected this but neither I nor my work, nor half the world use vista at the moment. But this phone will only synch with Vista, so there go half the things I could do with the phone! Is there anyway to make the active snych work on XP?

So I am not a very happy person at the moment and am tempted to return the phone. Anyone have any suggestions or thoughts that would make me want to keep the phone?

Thanks!

[Guest Looby]

There are one or two issues with the E650 but as a whole it's brilliant, I suggest you stay with it. As regards to the WiFi you have to set up a connection in the VPN area on your device entering your WiFi home name and your password. Secondly the GPRS/EDGE not remaining switched off is a common issue. The battery life is excellent, better than the industry standard, however you will find that excessive use of Wifi will drain it very fast. There is no reason why it should not accept the MicroSD card. Synching using the supplied CD should also be no problem. The Vox/E650 device specific area in this forum will address some of your questions. :rolleyes:

[Guest Samsonite]

Wifi is proving difficult for a few people. I set mine up on my DG834 Netgear router without any hassles at all. I had to use 128bit WEP as i have other older things that wont handle WPA in any guise at all. I would recommend switching all encryption off to start with to get a stable connection and then work up in layers of complexity to your desired level of security. It may take a few hours of perseverance but it does work and work quite well IMHO.

GPRS/EDGE activity does seem to have a mind of its own. The only way i have managed to terminate a session i didnt start is to open IE, start to surf and then the Comm Manager will let you switch off the Data attachment. Not ideal and a few people have had the same problem. i reckon it's a bug...

Battery life is good for me.. (sorry) i've get a couple days of use with loads of WiFi (more than a hour a day) and a few calls (30-40 minutes worth). P'raps you got a duff 'un? This explanation may also apply to your microSD card issue. My Transcend 2gb is fine...

I sync my device thru an XP machine to an Exchange server. Before i setuo my work connection, i had no trouble syncing to my XP machine at home. Had to upgrade to Activesync 4.5 tho - what version are you running?

overall, if i were you, i would look to get the unit replaced. The battery and memory card issues are not right. As for the others, i think with a bit more playing around and grazing the wealth of info here, you should get everything you want from the device!

[Guest zed180]

Hi,

I have set up my E650 wifi and it says that I am connected to my Netgear DG834, but when I try to use Internet explorer it keeps telling me 'alert The page cannot be found. Check the name and try again'. I have checked various settings and can only connect using GPRS.

Any advice would be greatfully appreciated.

Regards

Mark

[Guest danrough]

I too am having problems with the WiFi on my E650.

I've taken all of the security settings off of the network other than disabling the broadcast of the SSID. The phone connects to the network and I get an IP address. However, like zed180 whenever I try to browse any pages using IE on the phone I get the error message Page cannot be displayed, check the name and try again. I've been able to connect through GPRS and also when the device is connect via activesync. I've also tried using a static IP address and adding the default gateway in thinking it might be related to that. Yesterday I pinged google to get the IP address and tried putting that in to the address bar to see if it was a DNS issue and still I got the error.

I've been on to Orange technical support and they have suggested to me that I should run my wireless network at home not in mixed mode. My router is a Linksys WAG300N and I can't put it in to single mode so I have hit a brick wall with this one.

If anyone has managed to solve this problem I would be grateful for any information you can give me.

Cheers, Dan.

[Guest Ridged]

iv had no problems with wifi what so ever. turn it on, connects fine and im able to use internet explorer. only pain is having to scroll everywhere on the page but thats a problem all small screen devices have.

[Guest zed180]

iv had no problems with wifi what so ever. turn it on, connects fine and im able to use internet explorer. only pain is having to scroll everywhere on the page but thats a problem all small screen devices have.

Hi Ridged,

Which wireless router have you got and could you help with checking settings if you have a netgear system

Regards

Mark

[Guest Griff_FFOC]

I have issues at home connecting it to my Netgear Wireless router (DG834PN Rangemax router) too.

As most people, it finds the router, connects, asks for my key, and seems happy. It gets an IP addresses from it fine, but I can't browse or get anything through the router. IE just says it can't find the page.

I tried switching off all security and still had the same problems.

I did find something on Netgears forums about some router firmware not liking Windows Mobile. But even after dropping the firmware down a couple of versions I still had the same problems.

It seems to work on a SonicWall router though.

[Guest levanter]

I have issues at home connecting it to my Netgear Wireless router (DG834PN Rangemax router) too.

As most people, it finds the router, connects, asks for my key, and seems happy. It gets an IP addresses from it fine, but I can't browse or get anything through the router. IE just says it can't find the page.

I tried switching off all security and still had the same problems.

I did find something on Netgears forums about some router firmware not liking Windows Mobile. But even after dropping the firmware down a couple of versions I still had the same problems.

It seems to work on a SonicWall router though.

I have an HTC S710 and the Wifi works fine, I have the NetGear WGR614 router Wireless G - 54mbps if you want to compare settings?

[Guest DDibley]

I've only just spotted this thread after having posted the exact same query:

I've got the sky netgear router and have the 'page not found' despite the handset having an ip address and even with security turned off on the router...because it's a sky bb router I have it's not that simple to switch routers as the bb username/password is hidden.

Has anyone with the sky netgear router and a sky bb connection managed to get this working yet?

[Guest JudgeJoey]

Ah, just spotted this thread after posting too!!

"

Although I can get WiFi turned on and connected to my wireless router, I appears that the mobile still turns to GPRS for its internet content. Well, I assume it does... a small "G" appears in the top right corner of the screen just above the signal strength logo. According to the manual, the phone goes to GPRS mode when no network is available, which is fine, but there is a network available!! So why go to GPRS? Is it the default setting that I have to turn off or something or have Orange put something in the phones to go to this mode thus spending money that I shouldn't have to?

Any help you guys could offer would be handy as the instruction manual isn't very helpful!! Cheers!! "

[Guest DDibley]

Ah, just spotted this thread after posting too!!

"

Although I can get WiFi turned on and connected to my wireless router, I appears that the mobile still turns to GPRS for its internet content. Well, I assume it does... a small "G" appears in the top right corner of the screen just above the signal strength logo. According to the manual, the phone goes to GPRS mode when no network is available, which is fine, but there is a network available!! So why go to GPRS? Is it the default setting that I have to turn off or something or have Orange put something in the phones to go to this mode thus spending money that I shouldn't have to?

Any help you guys could offer would be handy as the instruction manual isn't very helpful!! Cheers!! "

put the handset into flight mode and then retest...but if it's using gprs in the first place when there should be a wifi network available I'm guessing you may have the same problem as me...are you using a sky netgear router?

Samsonite - I actually tried turning the security off altogether and same result...? have you flashed the firmware on your router by any chance? or do you have the b*stardised sky firmware on there...if you're even on with sky?

[Guest JudgeJoey]

Nope. Its a BT Home Hub.

[Guest DDibley]

hmm...that's interesting then...still probably the same cause!!!???

One of the guys here has just setup a wep point/wireless connection to his laptop and I can connect to that and browse it no problem, so my wifi is working - woohoo!!! Kind of

So the issue has to be on my router, I'm going to hack the poxy sky router and grab the broadband username/password if I can and try it with my dlink g604t...

[Guest Tech]

ive had no problems with the device

WIFI connects perfect

battery is freakin awesome ;) (pretty much like my C500 still to this day)

GPRS - yeh ok I agree on that

can sync with any OS that supports ActiveSync, including Vista's mobile centre

your looking for a unit replacement buddy

[Guest DDibley]

am I looking for a replacement ;) ? hell no...I've proved wifi works as stated in my last post...it's got to be the setup of my sky netgear wifi router.

I've found a blog that details how to get the sky username/password out of the b*sterdised sky/netgear firmware so I can then use my old d-link router and hopefully all will be okay then?!?

The same blog details how to flash the firmware on these pesky sky netgear routers...so, if I do that I may be able to get at the more basic settings that sky hide and perhaps resolve without switching to my dlink...time will tell.

If I have any success I'll post here...and perhaps, even though others with the same problems don't have sky bb, the underlying cause may be the same...here's hoping.

[Guest slider]

Nope. Its a BT Home Hub.

Unfortunately the BT home hub has a similar problem to the Netgear on Sky in that BT have put there own firmware on it, and for want of a better word "completley screwed it up" iv'e tried various SPV's on buth the standard Home hub and the Voyager series and ALL of them have failed to connect.

I would strongly suggest that you use a generic WEP access point that is seperate to the BT home hub, and then plug that access point into the BTHH and just tell it the gateway is the IP addy of the home hub. disable the wireless interface on the HH and use the WEP point to connect. Iv'e used this method successfully, and the HH accepts it pureley beacuse it see's the connection as just another PC on the network.

BTs kit is designed to ONLY allow standard PC's and other cabled devices, unless you are using BT approved wireless kit. I don't quite know how they've done it, but thats the way it is.

Another prime candidate is the kit that NTL (Now virgin media) use. In the case of connecting to that, i actually had to put a second network card in the PC that was connected to the system, then gateway the WEP point through the PC using MS internet connection sharing.

Hope this helps.