M3100 Touchscreen not working

[Guest skinman_uk]

My Orange SPV m3100 touchscreen has decided to give up, this morning it was working but battery was very low since then the battery has flattened and this afternoon i put it on charge. It came on great but the touchscreen will not work at all, I did a Soft reset.....no joy, so did a Hard Reset still no joy.

Been on to Orange CS but they couldn't give me any help at all. :rolleyes:

They said as I got it in August last year it is out of there 6 month warrenty period and is now under the HTC warrenty, gave me HTC number and said that HTC will sort it no problem for me

Couple of questions:

1. Anyone had a similar problem and sorted the touchscreen out?

2. Anyone had a handset sorted out/replaced by HTC?

Thanks

[Guest homme.depoire]

Anyone had a similar problem and sorted the touchscreen out?

I appreciate that this is an old post but on the off chance anyone else is interested I've now had 3 reconditioned M3100's from Orange in the past 6 weeks. All of them have exhibited the same issue of a non-responsive screen (the reason I originally requested a replacement).

I've finally persuaded them to give me a new handset so we'll see if that lasts a little longer......

[Guest bacus]

Strange coincidence, but I had this happen too the other night. Soft and hard resets but still no joy.

I ended up taking the battery out, leaving it for a couple of hours, put battery back in and switch on. It's worked fine ever since.

[Guest James]

Also, a firend of mine had the same problem, got a new one