Guest nowimboard Posted June 12, 2007 Report Posted June 12, 2007 Maybe you guys will be able to help since Orange Data Support know f*ck all.. 27 minutes on the phone and they come back with "its nothing to to with our equipment".... <_< Basically, when ever I connect the E650 to my laptop via USB, it kicks off my wireless connection so I cant connect to the Orange Broadband Box again. So I don't get a connection back until I restart the laptop with out the E650 connected. Any ideas peps? Oh and btw, I haven't run Paul's Cab YET!
Guest nowimboard Posted June 15, 2007 Report Posted June 15, 2007 No body else has had this problem then?
Guest yrreP Posted June 16, 2007 Report Posted June 16, 2007 Uncheck USB to PC in Connections. That should do the trick.
Guest gerben Posted June 17, 2007 Report Posted June 17, 2007 (edited) Simple solution. I had the same, and figured it out. Its almost what yrreP says; check this thread: http://www.modaco.com/index.php?showtopic=255332& Edited June 17, 2007 by gerben
Guest nowimboard Posted June 18, 2007 Report Posted June 18, 2007 Simple solution. I had the same, and figured it out. Its almost what yrreP says; check this thread: http://www.modaco.com/index.php?showtopic=255332& I should of looked more closely.... stupid me. Thanks for that... I sent a nice letter/fax/email to orange this morning telling them what I though of their customer support, and how it takes another end user like myself to give me the answers to a question Orange should of been able to answer straight away. I've also asked for a email/phone call explaining why their service is so poor. Both on sales and support!Orange_Letter.doc
Guest gerben Posted June 18, 2007 Report Posted June 18, 2007 Good AND polite letter. Would surprise me if you get a good and polite answer back! Anyway, nice to hear it solved your problem!
Guest nowimboard Posted June 19, 2007 Report Posted June 19, 2007 Good AND polite letter. Would surprise me if you get a good and polite answer back! Anyway, nice to hear it solved your problem! I did! See below... "I am pleased that a solution to the technical problem came to light and thank you for bringing it to our attention. Secondly, you have asked for details of our complaint procedure and I set this out below. All our representatives are fully trained to deal with all customer enquiries in both a professional and effective manner and I apologise that this was not achieved recently......... Orange is acknowledged as one of the best customer service providers in the telecommunications sector. We have worked very hard to achieve this and it is a credit to the way we support our customers. It is, therefore, important that if we are presented with an opportunity to resolve a customer problem we do so as efficiently and effectively as we can." Riiiiiiight.... Which call centre have I been calling then? :rolleyes:
Guest jimbouk Posted June 19, 2007 Report Posted June 19, 2007 What did you expect them to say? "Sorry we were so rubbish. We know we aren't very good but meh"
Guest nowimboard Posted June 20, 2007 Report Posted June 20, 2007 What did you expect them to say? "Sorry we were so rubbish. We know we aren't very good but meh" That would of been fantastic! :rolleyes: Didn't expect to get one tbh. I wasn't after anything from them in particular, it would of been nice for them to at least say that they would look into why such a simple fix couldn't be answered by their top data support team. But they ate least had the politness to respond! :P
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