VPN Setup

[Guest michehrlich]

People, I'm having trouble setting up a VPN. I seem to be doing everything right but it won't connect. here is a thread (most recent on top) of correspondence between me and a UBiQUiO person but they don't really know either. Can anyone help? Thanks!

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Hi ,

Thanks for this.

I have tried those steps many times, checking and double-checking. The necessary security certificate is on my device.

The B2B tech support guy I spoke to at Proximus was knowledgeable – he knew exactly what I was talking about but assured me that if there is a data connection then VPN is enabled – nothing further is required. I believe him but just to test it, I tried a VPN connection from my laptop through via internet sharing on my 503G, and it worked perfectly, so there is no problem with VPN as such via my Proximus account. The issue is local on my device.

Thanks and kind regards,

Michel

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Hi Michel,

If that is the case then try setting up a normal GPRS connection as normal.

Then on the connection screen under “My Work Network” you should be able to set up the VPN.

Enter your settings, make sure you install any security certificates required.

That

should do it if Proximus are right, I know over here(U.K) VPN needs enabling on the account.

If that does not do let me know and I will dig around some more.

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Subject: RE: Tech support needed for VPN setup on UBiQUiO 503G

Hi ,

I spoke to B2B Tech Support at Proximus and they confirmed what I thought, which is that as far as the Sim card goes, VPN is no problem as long as I have data internet access (which I do).

Therefore I would appreciate any further information from your side.

Thanks and kind regards,

Michel

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Subject: RE: Tech support needed for VPN setup on UBiQUiO 503G

Thanks ------.

However, I don’t think the Sim is the issue because I once did manage to get a VPN connection with this device. However, for unrelated reasons I had to do a hard reset, so I lost all my configurations. I set up the VPN again in exactly the same way (it is extremely simple) but now it doesn’t work anymore.

I will call Proximus just to be sure but I don’t think it’s the SIM.

Thanks and kind regards,

Michel

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Subject: RE: Tech support needed for VPN setup on UBiQUiO 503G

Hi Michel,

You would need to contact Proximus to activate it.

You need to ask for the VPN-APN (access point) to be active on your Sim / account.

Try and get to 2nd line support, as most of the time the guys that answer the phone will not know what you are asking for.

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Subject: RE: Tech support needed for VPN setup on UBiQUiO 503G

Hi ,

My network is Proximus in Belgium.

Where would I find the settings for activating this on the Sim?

Thanks and kind regards,

Michel

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Subject: RE: Tech support needed for VPN setup on UBiQUiO 503G

Hi Michel,

What network are you with?

And is VPN access active on the Sim?

I have only recently found out that VPN needs to be activated on the sim to allow the VPN tunnel.

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Subject: RE: Tech support needed for VPN setup on UBiQUiO 503G

Hi ------,

I want to set up the VPN over my 3G data connection. (I don’t use wifi on mobile devices – I never really saw the point of it...).

Thanks and kind regards,

Michel

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Subject: RE: Tech support needed for VPN setup on UBiQUiO 503G

Hi Michel,

Sorry this is taking so long, but I have never set up a VPN connection on a mobile device.

Due to the way our systems are, I have had to involve one of our network guys just to try and work this out.

I will let you know our findings, one question for you, how are you trying to connect? Wifi or GSM/ 3G?

[Guest Disco Stu]

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