28days return policy

[Guest kame1986]

Hey guys.

I deal with at least 1customer a month talking about they want to cancel stuff with Orange and the always through some sort of regulations act in my face.

Can any1 find the link to the particular regulations act that talks about returning a product within 28days etc.

Would be a great help... thx

[Guest Monolithix (MVP)]

Its the Sale of Goods act. Google it, but i think the DTI website has a basic rundown. As far as i could see when i looked it up Orange's policy was (more or less) within the law.

[Guest Neil5459]

Hey guys.

I deal with at least 1customer a month talking about they want to cancel stuff with Orange and the always through some sort of regulations act in my face.

Can any1 find the link to the particular regulations act that talks about returning a product within 28days etc.

Would be a great help... thx

It's not just regulations, but also Orange's 'Customer Care' policies; The regulations cover fitness for purpose, and faulty items, so if O sold you a basic phone when you needed mobile web, they'd be obliged to redress that; and if the phone is supplied with a fault, it has to be changed. Likewise, if the phone is supplied according to requirements, but when it is at home, its reception is so bad you can't get a signal, they'd also have to replace it (as long as you'd made it clear you live in a poor signal area)

But if you simply don't like the phone, and want it changed, you then have to rely on Customer Satisfaction policies, which aren't enshrined in law. I don't know if Orange Retail have a 28 day policy, but Orange Online certainly allow a replacement for any reason within 7 days, which I've used successfully.