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Intermittent loss of internet connectivity: a fix


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Guest pavankp
Posted

I have had this problem on and off with my BJII. The internet connection works sometimes, and then it stops working. The little 3G icon pops up over the battery for a couple of seconds, and then IE Mobile gives the error "the remote party has ended this connection." Once that happens, it is difficult to get the connection back, even after power-cycling the phone. I spent hours on the phone with AT&T tech support, and considered exchanging my phone for another. But it looks like I finally found a solution. I am posting here in case anyone else has this issue.

There is a GPRS connection called AT&T IMS (under Settings->Connections->GPRS). This seemed incomplete to me. So I deleted it. Ever since I deleted this connection, I have never had the connection drop issue again. Now I have one GPRS connection called MediaNet, and that's it.

I wish AT&T tech support had a clue about these things.

Guest JBurger
Posted

Well, I have been having exactly same problem and the way I found it to fix it is to go to IE options > Connections and Uncheck Automatically detect Settings and then try again. Most of the time it works. If it doesnt then I restart the phone :(

I will try your suggestion. Didnt ATT get rid of IMS? Not sure why they have that ATT IMS in the phone as a proxy.

  • 1 month later...
Guest Athenon
Posted (edited)

This fixed my internet, thanks! But...it's not working through ActiveSync (getting internet from the desktop).

"The page cannot be displayed or downloaded because the connection was lost. Check the connection and try again later."

EDIT: Solution was to change IE to "The Internet" :) (And it still works without the USB link too....yay, thank you so much!

I have had this problem on and off with my BJII. The internet connection works sometimes, and then it stops working. The little 3G icon pops up over the battery for a couple of seconds, and then IE Mobile gives the error "the remote party has ended this connection." Once that happens, it is difficult to get the connection back, even after power-cycling the phone. I spent hours on the phone with AT&T tech support, and considered exchanging my phone for another. But it looks like I finally found a solution. I am posting here in case anyone else has this issue.

There is a GPRS connection called AT&T IMS (under Settings->Connections->GPRS). This seemed incomplete to me. So I deleted it. Ever since I deleted this connection, I have never had the connection drop issue again. Now I have one GPRS connection called MediaNet, and that's it.

I wish AT&T tech support had a clue about these things.

Edited by Athenon
Guest IronSoulJah
Posted

Thank you very much for this.....I haven't been able to use the net on my BJII for over a week. I just never got around to calling AT&T about it. Now I don't have to, your fix worked. Thanks again.....

Guest pchitti
Posted

Man I hope this fixes mine. Almost ready to get rid of it and get a MotoQ. Hate when it kicks google off because of the loss of internet.

  • 2 months later...
Posted

hm weird, it works... but kinda sporaticly, ill have to test it more and see.

Guest spartanrob
Posted (edited)

Thank you. I'm going to give this a try as this has been driving me nuts.

UPDATE: this is working great for me. Thanks again.

Edited by spartanrob
Guest spartanrob
Posted
Thank you. I'm going to give this a try as this has been driving me nuts.

UPDATE: this is working great for me. Thanks again.

I just had my first repeat of the issue in 2 days :D

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