24 MONTHS WARRANTY PROBLEM?

[Guest fantom4]

Just been looking at asus website for the vip section after joining them

My enclosed EEE PC warranty card claims the device has 24 months warranty.

YET there website says only 12 months

anyone notice this.

I have contacted them but if this is the case I think mines going back. I'm not happy.

[Guest Paul (MVP)]

eBuyer stated 24 months warranty too?

P

[Guest fantom4]

eBuyer stated 24 months warranty too?

P

Just phoned toysrus and they claim all the products have one year and if the case is card says two years I have to take it up with ASUS.

first 28 days with them the rest with asus.

arghh

Edited December 18, 2007 by fantom4

[Guest Monolithix]

I'd say if the box warranty card says 24 months then the website is wrong. The 12 month this is a legal right, the extra is up to Asus' discression. Might be worth dropping them an email?

(Hope you dont need to claim on it already btw!)

[Guest fantom4]

I'd say if the box warranty card says 24 months then the website is wrong. The 12 month this is a legal right, the extra is up to Asus' discression. Might be worth dropping them an email?

(Hope you dont need to claim on it already btw!)

I did email them as soon as i saw it, hopefully it is two years.

[Guest fantom4]

I did email them as soon as i saw it, hopefully it is two years.

No reply from ASUS via email and thats on my VIP account LOL

but i did phone them and I uploaded call to ASUS onto youtube at

And I was able to record it on the EEE PC as well

I did have to edit out part of my Serial Number and the part after i give my number to her getting the info at her end

http://www.youtube.com/watch?v=jA_c6YkDMgc

[Guest fantom4]

No reply from ASUS via email and thats on my VIP account LOL

but i did phone them and I uploaded call to ASUS onto youtube at

And I was able to record it on the EEE PC as well

I did have to edit out part of my Serial Number and the part after i give my number to her getting the info at her end

http://www.youtube.com/watch?v=jA_c6YkDMgc

I have been emailed from asus and they tell me that some of the early models came with 24 months warranty so thats good to know and mine does have 24 months.

Hope that helps

[Guest Monolithix]

So later models only have a 24 month warranty?

[Guest fantom4]

So later models only have a 24 month warranty?

no its the early models when they was first out

[Guest Monolithix]

Sorry, i meant to say 12 months! So its only the early ones with the 24 month warranty :( Strange...