A fix for the email not checking properly bug?!

[Guest lozzd]

I emailed HTC Support a good 2 or 3 months ago regarding the poor checking of emails when the device was in standby. I had two accounts set up to check at 10 minutes and 15 minute intervals, and neither would do so 90% of the time. Luckily this has been mostly fixed by the use of a registry change so now it WORKS 90% of the time, and I've finally got this wonderful email back from support.

Thank you for contacting HTC Europe support.

I recommend hard resetting the TyTN II. This will return the device to the original factory settings.

To Hard reset your device, select Start and go to Settings. Under Settings select the system and choose Clear Storage and following the on screen instructions.

After the hard reset, please setup your email accounts and then configure the device to auto sleep. The auto sleep function is needed to correctly keep the email programs available to auto check for email.

So, hard reset. Thanks very much. Then enable auto-sleep?! Well it was in the first place! Why would I not want my device to turn off? People have already tried hard resetting and it made no difference. :(

[Guest dolbe666]

I emailed HTC Support a good 2 or 3 months ago regarding the poor checking of emails when the device was in standby. I had two accounts set up to check at 10 minutes and 15 minute intervals, and neither would do so 90% of the time. Luckily this has been mostly fixed by the use of a registry change so now it WORKS 90% of the time, and I've finally got this wonderful email back from support.

So, hard reset. Thanks very much. Then enable auto-sleep?! Well it was in the first place! Why would I not want my device to turn off? People have already tried hard resetting and it made no difference. :(

Im sure I posted onhere about this a week or so back.

Microsoft know about the issue with windows live not syncing email. its a bug they are trying to rectify.

I have found a tempory fix for it but it involves logging into windows live messanger first. then go to sync email and it will work as long as your logged into messenger. Ive suggested to MS that it may be a probplem with security as it only works once your logged in on the server, but ive had no feedback from them about it.

just incase your wondering I'm a beta tester for microsoft for windows live mail so i give feedbackon issues with their beta software but I have also added the issue with the tytn II and its windowsl live email

Edited December 19, 2007 by dolbe666

[Guest jbulluck]

I emailed HTC Support a good 2 or 3 months ago regarding the poor checking of emails when the device was in standby. I had two accounts set up to check at 10 minutes and 15 minute intervals, and neither would do so 90% of the time. Luckily this has been mostly fixed by the use of a registry change so now it WORKS 90% of the time, and I've finally got this wonderful email back from support.

I am having this same issue with my Tilt from AT&T. I clicked on your link but I keep getting... "Page can't be displayed". Would you please re-post the link so I can fix the issue with my device. Thank you

[Guest lozzd]

dolbe666, I'm talking about POP and IMAP, not Windows Live.

Jbulluck, the link works for me.. Perhaps XDA-developers was down before. Here is the link again: http://forum.xda-developers.com/showthread.php?t=332362

It's a long read, but eventually you get to the point where you have to edit the registry to turn up two values, one for battery and one for mains. Basically at the moment, for some reason the TyTN II comes with these values at 0, when the default pocketpc value is supposed to be at least 15. What this means is, any program that needs to launch in the background, gets a 0 second timeout.. So if the mail app takes longer than that to start (No surprise there, 0 seconds!) the mail doesn't get checked. I've increased mine a fair amount now (I think 60 seconds for battery and 90 on mains) and the mail checking seems to be working very well.