Orange Text Message Charges

[Guest 1straven]

Do orange really not want any customers left?

Just got my bill through for this month and text messages have gone up by 2p per message to 12p. Not only for new customers but they *just* rolled it over to all customers with no notification, at least to me.

In this day and age, text messages must cost the operators about 1p per message so how does orange justify this increase?

[Guest jimbouk]

If they have increased the price, I bet they notified you of the increase with one of your recent bills.

Are you sure you havent changed tariff though?

[Guest 1straven]

If they have increased the price, I bet they notified you of the increase with one of your recent bills.

Are you sure you havent changed tariff though?

Nope, no change of tariff. still got about 2 months left of my contract. I did ring them back up to ask if they had notified their customers on this. The response was "We sent out a text message to everyone". Not the best form of communication regarding price changes I would of thought.

[Guest armsy1]

I never got a text telling me they were going up! I'll have to look on my bill, it'll be here in a couple of days.

[Guest iamdecal]

I never got a text telling me they were going up! I'll have to look on my bill, it'll be here in a couple of days.

same here, and my phone stores all my texts going back forever.

[Guest jimbouk]

Nope, no change of tariff. still got about 2 months left of my contract. I did ring them back up to ask if they had notified their customers on this. The response was "We sent out a text message to everyone". Not the best form of communication regarding price changes I would of thought.

So which tariff are you on?

[Guest Dark Horse]

SMS costs a fraction of a penny to send, the rest of it is pure profit. The standard charge for a UK sms on my Orange tariff (OVP Virgin) has always been 12p per message though.

[Guest shadamehr]

Er, so has anyone actually RANG them to blast them about this?

If so, please post the results back here.

[Guest 1straven]

My tarriff is a slightly strange one from what I can tell.

For £35 per month, I get

100 Landline minutes

175 Any network minutes

75 text messages

Orange Care

I also pay for the 30Mb (£8) and weekend/evening (£5) data plans on top of that.

[Guest Confucious]

That's awful! I pay £20.52 and get £180 to spend (voice 20p/ min, mms 20p and texts 10p) so thats upto 900mins or 1800 texts to any network or landline and that includes unlimited web (well FUP of 3Gb)

but I don't get Orange care.

Why are you still with Orange?

[Guest 1straven]

Good Question. I intend to leave at the end of my contract in August. The fact that they have charged me for my data over the last two months is also annoying. Just had another 30 minute call to customer services in order to get that refunded.

[Guest Paul (MVP)]

Is this in breach of your contract terms with them and therefore you are within your rights to request termination of the contract?

P

[Guest 1straven]

Just had a long chat with orange CS (again) and asked them to cancel my contract 2 months early.

Got put through to retentions and had an interesting chat with a gentleman there. It looks like I may be staying with Orange after all if they will offer the bundle below which he said they should be able to do (data is a little up in the air)

HTC Diamond (Free of charge)

350 Minutes

250 Texts

250 Mb (Will possible go higher when new data plans are released with the Diamond)

All for £27.50 per month.

Appears that 8 years of being a orange customer, building up loyalty points might actually pay off at long last.

Edited June 26, 2008 by 1straven