MDA Vario II - Hermes problem

[Guest thelace]

Having problems with my Vario II and a google search bought me to this excellent forum. I've searched through the forum and found loads of things I can do with the phone, if I can get it to work again.

Shame really because I love my little MDA.

It all started a couple of months back with some of the keyboard keys becoming a little lazy. That I can live with as I can use the onscreen keyboard.

Last week it started a new game. While it's on full charge, it's OK. Once it drops to three and a half bars it starts it's own little game of rebooting at increasing frequencies as the battery gets lower. At this point, you can't turn it on or off using the on off button, well you can try but that's a different game with it's own rules.

I bought a new battery.... Same problem.

I phoned T-Mob... they suggested downloading windows 6... which i did and there's no difference.

I tried the hard reset.... Nothing :D

I took it into the T-Mob shop. They said, nah, the hard reset doesn't work, you have to do it online???? But couldn't explain where or how.

I've tried the "cleansing your memory" option mentioned in one of the other threads. No difference.

And the final straw started yesterday with the phone now starting to refuse to acknowledge my sim card.

Frustrated doesn't even come close. If anyone could help me I'd be eternally grateful. I'm currently having to use my old Ericsson (not even a Sony), the Lara Croft model :s

[Guest thelace]

Having problems with my Vario II and a google search bought me to this excellent forum. I've searched through the forum and found loads of things I can do with the phone, if I can get it to work again.

Shame really because I love my little MDA.

It all started a couple of months back with some of the keyboard keys becoming a little lazy. That I can live with as I can use the onscreen keyboard.

Last week it started a new game. While it's on full charge, it's OK. Once it drops to three and a half bars it starts it's own little game of rebooting at increasing frequencies as the battery gets lower. At this point, you can't turn it on or off using the on off button, well you can try but that's a different game with it's own rules.

I bought a new battery.... Same problem.

I phoned T-Mob... they suggested downloading windows 6... which i did and there's no difference.

I tried the hard reset.... Nothing :D

I took it into the T-Mob shop. They said, nah, the hard reset doesn't work, you have to do it online???? But couldn't explain where or how.

I've tried the "cleansing your memory" option mentioned in one of the other threads. No difference.

And the final straw started yesterday with the phone now starting to refuse to acknowledge my sim card.

Frustrated doesn't even come close. If anyone could help me I'd be eternally grateful. I'm currently having to use my old Ericsson (not even a Sony), the Lara Croft model :s

OK guys, I can appreciate non of you having the same problems, but is the consensus that the phone is f***ed?

If so I'll have a look on good old ebay? Is that the best place to get one?

Thanks

[Guest jimbouk]

It certainly sounds like the hardware is failing.

I would try getting a Vario3 (HTC Kaiser) on ebay rather than a 2. All 2's will now be getting old and failing.

[Guest Dr Who]

OK guys, I can appreciate non of you having the same problems, but is the consensus that the phone is f***ed?

If so I'll have a look on good old ebay? Is that the best place to get one?

Thanks

When did you buy it? I take it you don't have insurance? Warranty replacement?

[Guest ~Rob]

:whs: My Hermes no longer likes Sandisk MicroSD cards and keeps registering taps on the screen in the top right corner so it closes the app even though it's calibrated.

[Guest jimbouk]

:whs: My Hermes no longer likes Sandisk MicroSD cards and keeps registering taps on the screen in the top right corner so it closes the app even though it's calibrated.

That sounds like pressure on the touchscreen from the frame - or dirt under the frame?

[Guest ~Rob]

Yeah, that's what I was thinking. I can't be bothered to take it apart, it's been replaced now

[Guest thelace]

When did you buy it? I take it you don't have insurance? Warranty replacement?

15 months into an 18 month contranct. Didn't bother with the insurance coz I've never had a phone fail in under 18 months before :s

Will try it on with T-Mobile to bring forward upgrading my contract :D

[Guest jimbouk]

15 months into an 18 month contranct. Didn't bother with the insurance coz I've never had a phone fail in under 18 months before :s

Will try it on with T-Mobile to bring forward upgrading my contract :D

You got a hermes only 15 months ago? Even though the Vario 3 was out then?

[Guest thelace]

You got a hermes only 15 months ago? Even though the Vario 3 was out then?

Yup, I wanted a phone with MSN (I work away from home a lot and use it to MSN my kiddies).

This was one of the few phones on offer that had MSN loaded up.

Prior to this I used a phone as a phone and text machine only, the II opened up my horizons.

[Guest psionandy]

15 months into an 18 month contranct. Didn't bother with the insurance coz I've never had a phone fail in under 18 months before :s

Will try it on with T-Mobile to bring forward upgrading my contract :D

when I had an issue recently i was told I was covered because the VII had a 24 month warranty...

... admittedly i was told that by someone on the end of a t-mobile call centre so it may not be true... but worth a shot

[Guest thelace]

when I had an issue recently i was told I was covered because the VII had a 24 month warranty...

... admittedly i was told that by someone on the end of a t-mobile call centre so it may not be true... but worth a shot

Thanks Andy, you were right.

I've even got it in writing and so will be posting it off tomorrow :D

[Guest psionandy]

Thanks Andy, you were right.

I've even got it in writing and so will be posting it off tomorrow :D

That's great news.... :happydancesmiley:

[Guest thelace]

That's great news.... :happydancesmiley:

I'd like to tell you how happy I am with my returned phone...

I'd like to...

But the bloody Post Office have lost it :D

Apparently someone signed for it... (funny the missus was in ALL day)

but they can't provide a signature :D

Now at least I get to report how good T-Mobs claims process is!

[Guest thelace]

I'd like to tell you how happy I am with my returned phone...

I'd like to...

But the bloody Post Office have lost it :D

Apparently someone signed for it... (funny the missus was in ALL day)

but they can't provide a signature :P

Now at least I get to report how good T-Mobs claims process is!

Well....

I must say I can't say enough BAD things about the T-Mob service.

They repaired the phone, then sent it to someone in Cheltenham (I live in Newcastle so that's no good!!!)

After complaining.... they sent me a new Vario III :angry:

So I shouldn't complain :D

Until after a couple of days waiting.... I phone up to find out what's happening...

And found they've sent it to Ellesmere Port!!!!

And they can't send out a new one because it's "an unusual situation"...

I talk to their manager, who can't authorise sending out a new one until they've investigated....

"***k the investigation, you guys ****ed up, not me, I need a phone for my holiday (flying out Friday 1st thing).

"I'll have to talk to operations manager"

"I'll talk to him if you like...."

In the end, they're sending me a new Vario III that "should" be here before I leave!!!

Fingers crossed <_<

My contract is up for renewal in a couple of weeks time :(

We'll see what happens then.