actuvsync and cable not working?

[Guest phil823]

allright well. i was syncing stuff, and when i got up and walked away, the cord got caught on my jacket, and pulled the phone to the floor.....now when i plug it into the computer it doesnt show up in sync and doesnt show the charging sign.....

althouh when plugged into the wall it shbows the charging sign. so the port isnt broken....

i tryed resetting the phone to factory. i have 6.1 installed but it worked fine syncing like 10 min ago.

i tryed restarting the computer and reinstalling activsync

any idea's?

[Guest awarner (MVP)]

Check the cable for damage.

While the wall charger works ok you could still have the other pins damaged in the socket.

The wall charger uses the two outside pins but Activesync etc will use the middle three pins as well.

The pins are labeled 1,2,3,X & 4 the two outer pins 1&4 are +5v and Ground pin 2 & 3 are duplex data. Pin X is normally used on mobile devices as an indicator to the pc that the device is present, shorted to GND with a resistor.

[Guest Mysterious Stranger]

Check the cable for damage.

While the wall charger works ok you could still have the other pins damaged in the socket.

The wall charger uses the two outside pins but Activesync etc will use the middle three pins as well.

The pins are labeled 1,2,3,X & 4 the two outer pins 1&4 are +5v and Ground pin 2 & 3 are duplex data. Pin X is normally used on mobile devices as an indicator to the pc that the device is present, shorted to GND with a resistor.

I think you're describing mini USB.The i617 uses a porpriatory samsung edge connector with lots of pins. The four (two far left, two far right) pins are used by the power supply, the USB cable I don't have to hand so can't say.

M.S

[Guest phil823]

UPDATE: i tryed a new cable, on a different computer, and it still doesnt work, so i have declared that it is something with the phone. iether a prong in the connector? or it was coincidence and something software just happened to go wrong.

any suggestions for me at this point, besides using an adapter for the microsd card?

[Guest awarner (MVP)]

Yep sorry completely forgot what connector the Samsung uses, sorry for any confusion. I've been working on mini USB on my JasJar.

The only thing to initially is to look at the connector under a magnifying glass or microscope if you know someone who may have one.

After that then it's time to take the phone apart to investigate further.

If the phone is still under warranty you could try asking for a replacement?

[Guest phil823]

i bought the phone from a local guy on craigslist , so i have no idea, he said it was his bussiness phone and was only used for about 4 months.

im on hold with att now to see if im eligible for a replacement.

if im not, is there any other options, like 3rd party repair solutions that are trustworth and good?

[Guest awarner (MVP)]

You could try a Samsung repair center in your location.

Google will proably be the best bet (apart from its only giving me Samsung UK pages here.

[Guest phil823]

took 1 hour from start to finish to talk to ATT, and took some shmoozling, but i got a new phone coming. 5 days shipping.

till then i bought an adapter to hold me over.

i hope this phone is all better

[Guest Mysterious Stranger]

took 1 hour from start to finish to talk to ATT, and took some shmoozling, but i got a new phone coming. 5 days shipping.

till then i bought an adapter to hold me over.

i hope this phone is all better

Good result. Maybe buy yourself a new USB cable or at least check the old one carefully though. If you have broken off pins or the plastic guide plate for them they may have jammed/bent the connector in the cable. You won't get a second accidental damage replacement from AT&T although I would assume their replacement know has a warranty on it :-)

M.S